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Information Technology

Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.

The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 06 Nov 2020  |  Asia Pacific  |  Market Research

    Frost Radar™: Australia Cloud Contact Center Services, 2020

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments. While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact centers enable or...

    $4,950.00
  2. 27 Oct 2020  |  Asia Pacific  |  Market Research

    Frost Radar™: Asia-Pacific Web Security Market, 2020

    A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

    Web security is an integral component of an enterprises security posture to detect and filter out malicious or unwanted web content seeking access to the network. The web security market is still in the growth phase in the Asia-Pacific region, with double-digit annual revenue growth common. For the most part, the market is hardware-driven, with mo...

    $4,950.00
  3. 25 Sep 2020  |  Asia Pacific  |  Market Research

    Frost Radar™: ASEAN Peer-to-Peer (P2P) Lending Market, 2020

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    The Association of Southeast Asian Nations (ASEAN) peer-to-peer (P2P) lending industry is disrupting the small and medium enterprise (SME) loan market that is primarily served by banks. P2P lenders are launching products that use technologies such as machine learning and artificial intelligence (AI) to shorten the entire lending process from more t...

    $4,950.00
  4. 14 Sep 2020  |  Asia Pacific  |  Market Research

    Frost Radar™: Asia-Pacific Hosted IP Telephony and UCaaS Market, 2020

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    The Asia-Pacific hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing dynamic growth caused by a surge in demand for cloud-based communications platforms. As industries gradually evolve in the digital economy, enterprises are embracing UCaaS to capitalize on the benefits of cloud-based servi...

    $4,950.00
  5. 04 Sep 2020  |  Asia Pacific  |  Market Research

    Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020

    A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

    Delivering effective and efficient customer experiences has become the foundation of customer-centric organizations growth strategies. In Australia and around the world, customers are demanding engaging experiences, personalization, and on-demand, predictive, and proactive services. A successful customer experience strategy requires a customer enga...

    $4,950.00
  6. 31 Aug 2020  |  Asia Pacific  |  Market Research

    Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

    $4,950.00
  7. 14 Aug 2020  |  Asia Pacific  |  Market Research

    Asia-Pacific Network Security Market Q1 2020 Tracker

    The Demand for Secure Remote Access Solution will Increase as Secure-access Capabilities are Strengthened to Enable Remote Working

    The APAC network security market saw a decline of 7.2% in Q1 2020 due to the COVID-19 crisis. China was the first country to be hit by the current pandemic, and the country implemented lockdown measures in several main cities in Q1 2020. Hence, the market suffered a strong decline of 27.9% in the first quarter. Overall, only the SSL VPN segment exp...

    $1,500.00
  8. 08 Jul 2020  |  Asia Pacific  |  Market Research

    Industrial Internet of Things (IIoT) in Cyber Security in Japan, 2020

    Growing Need for Cyber Security Among Industrial Firms in an IoT Environment

    Of late, cyber space has been driving socio-economic activities, as a fall-out of the unification of cyber space and real space including entire industries, especially manufacturing industries, which is termed Industrial Internet of Things (IIoT). The vast amount of data produced by sensors and devices every second from all over the world is bei...

    $1,500.00
  9. 15 Jun 2020  |  Asia Pacific  |  Market Research

    Malaysian Data Center Services Market, Forecast to 2026

    Data Centers Need to Improve Services to Meet Rapidly Surging Demand for Digitalization

    Malaysia is considered one of the prime data center markets in the Asia-Pacific region, and it is poised to experience exponential data center growth due to the abundant availability of resources and favorable government policies concerning data center infrastructure. The Government of Malaysia and Malaysian enterprises are keen to increase their a...

    $4,950.00
  10. 04 Jun 2020  |  Asia Pacific  |  Market Research

    Vietnam Contact Center Applications Market, Forecast to 2025

    Traditional, Core Application Segments Declining Due to Growing Focus on Advanced Applications

    The Vietnam contact center applications market generated a revenue growth of 5.2Percentage, with market revenue of $4.3 million in 2018. The market is expected to grow at a CAGR of 4.1Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancement....

    $2,500.00