Information Technology

New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is drivi...

For global enterprises seeking to standardize on a provider with a hybrid enablement platform that can manage a very wide array of resources, Indian communications provider Tata Communications may be just what the company needs to achieve its hybrid goals. The company’s hybrid enablement platform spans many popular hypervisors and operating syste...

In this paper, we present insights from a recent SD-WAN end-user survey on businesses’ mindset regarding three WAN functions while evaluating SD-WAN solutions. The analysis specifically focuses on businesses’ router, firewall and WAN optimization strategies that accompany SD-WAN deployments.

For organizations, large and small, the use of third-party vendors in a variety of functions is a recurring part of their operations. And like malicious insiders, cyber criminals, hactivists, and nation-states, the cyber risks associated with third-party vendors should receive similar attention across all stages of cyber risk management: identifica...

With our recently conducted 2018 Cloud User Survey, some patterns are beginning to emerge. Some workloads initially deployed in the public cloud are now being moved back into a premises data center, in a trend known as “repatriation.” And for the first time, we are seeing a decline in the number of businesses that use cloud Infrastructure as a ...

Frost & Sullivan’s 2016 survey provided insights into the SD-WAN market as it was navigating through the early adopter stage. In the last two years, enterprise decision makers have equipped themselves with a much better understanding of the benefits that SD-WAN brings to enterprise WANs. SD-WAN vendors and managed SD-WAN providers alike report wi...

Over the past two years, the always-on nature of today’s business markets, and the lack of tolerance for application downtime, has made cloud even more important for businesses seeking to increase their business continuity and disaster recovery capabilities. As the enterprise become less able to accept the negative impacts on productivity that do...

As of mid-2018, attackers showed that they have no intentions of slowing their relentless development of new attack techniques, as evidenced by a re-discovered tactic of abusing open source protocols to create diffraction attacks that bypass static detection rules. This is a known but rare tactic that challenges traditional detection methods, and d...

A fascinating aspect of the cloud era is the expanding options for organizations to move from being owners to renters of IT capabilities. From a security perspective, decreasing ownership also transfers blocks of responsibility from cloud customers to the cloud services provider. This, in essence, is the shifting attribute of the cloud shared respo...