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Information Technology

Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.

The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 11 Mar 2022  |  Asia Pacific  |  Market Research

    Frost Radar™: Asia-Pacific Cloud Contact Center Services, 2022

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

    $4,950.00
  2. 10 Mar 2022  |  North America  |  Market Research

    Frost Radar™: Global Hybrid Cloud Management Platform Market, 2022

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    As enterprises increase their use of both cloud and physical infrastructures to support a digital business, they require tools that enable easy, efficient, and consistent management of all environments. As such, hybrid cloud management platforms have evolved to provide common functionality across infrastructures, architectures, and vendors. For pla...

    $4,950.00
  3. 04 Mar 2022  |  Global  |  Customer Research

    Global AI Maturity Survey Analysis

    Analysis from the 2021 Frost & Sullivan Global AI Survey

    AI holds the potential to deliver significant benefits for economies and societies—from enabling new business models and driving operational efficiencies to the provision of accurate predictive outcomes. As AI promises to create immense value, organizations have started adopting it. However, the deployment of AI is a journey as organizations ...

    $2,450.00
  4. 03 Mar 2022  |  Europe  |  Market Research

    Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

    $4,950.00
  5. 03 Mar 2022  |  Global  |  Market Research

    Frost Radar™: Global Holistic Transport Layer Security (TLS) Certificate Market, 2022

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    The holistic TLS certificate market includes certificates used for web applications, email security, digital signatures, Internet of Things (IoT), and other public key infrastructure (PKI) use cases. This market is continuously evolving, and creating new use cases and applications for TLS certificates helps market leaders maintain a competitive edg...

    $4,950.00
  6. 22 Feb 2022  |  Global  |  Customer Research

    The Current State of the Internet of Things: Poised for Growth and Expansion in 2022–2023, Organizations are Concerned with Functionality

    Highlights from the annual Frost & Sullivan Global IoT Survey

    Internet of Things (IoT) technologies are fast becoming essential business tools and key parts of digital transformation for many organizations. IoT deployments are well suited, across the range of potential configurations and applications, to dovetail with efforts to achieve top reported business priorities. Frost & Sullivan conducted a survey...

    $2,450.00
  7. 22 Feb 2022  |  Global  |  Customer Research

    Global State of AI, 2021

    Highlights from the 2021 Frost & Sullivan Global AI Survey

    From optimizing operations to driving R&D, enterprises are leveraging artificial intelligence (AI) to drive digital transformation and support business outcomes. However, where are global organizations in this journey and what are their adoption drivers and restraints In this study, Frost & Sullivan presents the key findings of a survey conducted ...

    $2,450.00
  8. 31 Jan 2022  |  Latin America  |  Market Research

    Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

    A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

    The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

    $4,950.00
  9. 24 Dec 2021  |  North America  |  Market Research

    Frost Radar™: Global NAC Market, 2021

    A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

    As part of Frost & Sullivan’s ongoing research on the Network Access Control (NAC) market, this is the first edition of Frost Radar™ – Global NAC Market. NAC products and services allow enterprises to see and control the myriad endpoints that are trying to connect or are already connected to corporate networks. Pre-defined policies, and regul...

    $4,950.00
  10. 23 Dec 2021  |  Global  |  Market Research

    Frost Radar™: Secure Web Gateways, 2021

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    Web-borne threats are second to email as the major threat vector for cyberattacks. It is the hacker favorite for command and control. More organizations are conducting business online and web access has become a critical component. Internet traffic increased drastically driven in large part because of the surging work-from-home trend. In the la...

    $4,950.00