Information Technology

Globally, the situation is similar. In 2014, the European Central Bank (ECB) published a report that highlighted fraud trends: €1 in every €2.635 spent on credit and debit cards was lost to fraud. According to a recent report from Barclays, the United States contributes disproportionately to global credit card fraud, accounting for more than 47...

This market analysis research provides market sizing and forecasts for premises-based contact center systems in the Europe, the Middle East, and Africa (EMEA) region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study pro...

Artificial intelligence (AI) is the new buzzword both in labs and in public. Advancements in deep learning and neural networks are improving computers' ability to perform difficult machine intelligence problems such as vision, language, and movement.

Two factions have emerged in what will prove, however it is resolved, to be a pivotal moment for the Bitcoin Blockchain. Bitcoin is heading into dangerous territory and an unnecessary crisis point, according to one faction of developers. The time has come for radical change, say their breakaway opposition.

eCommerce service providers act as integrators and platforms that enable and execute parts of the eCommerce value chain. Starting from Web shop design and including development, hosting, warehousing, delivery, and call centres, eCommerce service providers can free online store owners from many of the chores associated with running their businesses.

The essential question for enterprises considering cloud solutions has changed over the past three years from 'should we migrate to cloud?' to 'what and when should we migrate?’ Frost & Sullivan's surveys of senior IT management show that adoption accelerated in 2014.