Information Technology

Brazilian Industrial Internet of Things (IoT) market revenue is expected to increase from $1.35 billion in 2016 to $3.29 billion by 2021, at a compound annual growth rate of 19.6%. This outlook considers the growth potential of hardware, software, connectivity, and services, and of primary verticals. The base year is 2016 and the forecast period is...

This edition of ITCC TOE provides a snapshot of some of the key innovations in ICT-led innovations in the field of artificial intelligence, contextual intelligence, predictive analytics, mobility, deep learning, blockchain, and mixed reality that are used in wide variety of applications across industry verticals such as food and beverages, hospital...

Data breaches and other forms of cyber attacks continue to rise and enterprises are making more investments in security tools and solutions to mitigate threats and to defend against attacks. Recent trends in cyber security solutions are focused on developing security systems with their own machine intelligence for threat detection and mitigation in...

This edition of the Future Tech TOE highlights the latest advancements in Cloud Robotics technology that are empowering innovators to create cheaper, lighter, and more energy efficient cloud-connected intelligent robots of the future. It provides an overview of the key challenges, drivers, industry initiatives, key innovations, and global R&D trend...

This edition of ITCC TOE provides a snapshot of some of the key innovations on augmented reality (AR). It highlights a set of innovative AR solutions that are available today and their key capabilities in addressing existing industry challenges across verticals and providing a set of opportunities through new use cases and user experiences. The stu...

Banking and financial services (BFS) is one of the rapidly expanding industries globally. And there is a growing need for digital transformation, much at the behest of fast evolving customer digital behavior in this space. With these changes, digital security challenges and nature of threats continue to evolve in the BFS sector. This TOE provides a...

22 Feb 2017  |  Global  |  Mega Trends

Growth Opportunities in the Global Contact Center Systems Market, Forecast to 2020

Actionable Strategies to Remain Relevant Amidst the Cloudy Landscape

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New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the Global Contact Center Systems Market finds that the market for on-premises contact center systems continues to decline as companies increasingly switch to hosted/cloud solutions. However, globally Contact Center Analytics represents a bright growt...

Advancements in technologies have allowed faster and more flexible communications on the factory floor, more efficient production of goods,  and quick decision-making in real time. Technologies can offer unprecedented ways of improving effectiveness by providing sophisticated automation without relying on automated machinery. This TOE provides a s...

The Asia-Pacific enterprise telephony market was worth $992.4 million in H1 2016. This study analyzes trends, vendor market performance, vertical and horizontal market splits, go-to-market strategies, and key customer wins. The market is segmented into private branch exchange (PBX), key telephone system (KTS), wireless private branch exchange (WPBX...