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Information Technology
Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.
The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.
Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.
We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.
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09 Dec 2021  |  Global  |  Customer Research
Digital Trends in the BFSI Industry Amidst COVID-19 and Beyond
Banking, Financial Services, and Insurance Customer Perspectives
The COVID-19 pandemic accelerated the move to digital channels, the cloud, and self-service customer care so financial companies could take advantage of new technologies to keep businesses running sans a staff yet maintain a satisfactory level of customer experience (CX). BFSI companies are focusing on improving digital experiences such as digital ...
$4,950.00 -
06 Dec 2021  |  North America  |  Customer Research
The Changing State of Retail Customer Care
Growth Opportunities Rise in the Dynamic North American Retail Market
The retail industry had undergone significant change in the past decade, witnessed by the shift from in-store to online shopping and digital engagement. Digital customer care rapidly expanded with new channels on the web, mobile apps, and social media, and older channels, such as chat and interactive voice response (IVR), embellished with new tech...
$4,950.00 -
26 Nov 2021  |  Global  |  Technology Alert
GROWTH OPPORTUNITIES IN API-, ANALYTICS-, CLOUD-, O-RAN-, AND ARTIFICIAL INTELLIGENCE
This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in API, analytics, cloud, open RAN (O-RAN), and artificial Intelligence. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across in...
$950.00 -
12 Nov 2021  |  Global  |  Technology Alert
GROWTH OPPORTUNITIES IN CLOUD-, DATA GOVERNANCE-, AND MACHINE LEARNING-BASED SECURITY INNOVATIONS
This edition of the Cyber Security Technology Opportunity Engine (TOE) provides a snapshot on emerging cyber security solutions powered by cloud-, data governance-, and machine learning-based innovations that help companies protect from threats, data breaches, and defend against modern attacks residing within various other network layers. Cyber ...
$950.00 -
22 Oct 2021  |  Global  |  Technology Alert
GROWTH OPPORTUNITIES IN PROCESS AUTOMATION AND ARTIFICIAL INTELLIGENCE
This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in process automation and artificial intelligence. The TOE focuses on the application of information and communication technologies in alleviating the challenges faced across various industries such as ...
$950.00 -
21 Oct 2021  |  Europe  |  Customer Research
Impact of COVID-19 on Healthcare Contact Centers
Acceleration in WAHA, Self-Service & Cloud Investments
The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...
$4,950.00 -
08 Oct 2021  |  Global  |  Technology Alert
GROWTH OPPORTUNITIES IN CLOUD-, IOT-, AND AI-BASED SECURITY INNOVATIONS
This edition of the Cyber Security Technology Opportunity Engine (TOE) provides a snapshot on emerging cyber security solutions powered by cloud-, Internet of Things (IoT)-, and artificial intelligence (AI)-based innovations that help companies protect from threats, data breaches, phishing attacks, and defend against modern attacks residing within ...
$950.00 -
05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
$4,950.00 -
24 Sep 2021  |  Global  |  Technology Alert
GROWTH OPPORTUNITIES IN ARTIFICIAL INTELLIGENCE, SUPERCOMPUTERS, AND QUANTUM COMPUTING
This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in Machine Learning, Supercomputers, Quantum Computing. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry sectors in...
$950.00 -
10 Sep 2021  |  Global  |  Technology Alert
GROWTH OPPORTUNITIES IN CLOUD-, AUTHENTICATION-, AND AI-BASED SECURITY INNOVATIONS
This edition of the Cyber Security Technology Opportunity Engine (TOE) provides a snapshot on emerging cyber security solutions powered by authentication-, cloud-, and artificial intelligence-based innovations that help companies protect from threats, data breaches, phishing attacks, and defend against modern attacks residing within cloud, Dark Web...
$950.00