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Information Technology

Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.

The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 22 Jul 2020  |  Europe  |  Market Research

    Analysis of the European Endpoint Security Market, Forecast to 2024

    A Stringent Regulatory Environment and Rising Privacy Concerns Among Consumers will Drive Demand for Endpoint Security Solutions i

    Data breaches are inevitable across every enterprise, and endpoints continue to be a popular vector of cyberattacks. In response, endpoint security tools have evolved from signature-based antivirus to advanced solutions. Endpoint security products include host-based software products that secure computing devices, including laptops, desktops, ne...

    $4,950.00
  2. 09 Jul 2020  |  Europe  |  Market Research

    Frost Radar™: European Customer Experience Outsourcing Services, 2020

    Benchmarking Future Growth Potential

    The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Over the years, the focus has shifted from cost and labor arbitrage to cus...

    $4,950.00
  3. 08 Jul 2020  |  Asia Pacific  |  Market Research

    Industrial Internet of Things (IIoT) in Cyber Security in Japan, 2020

    Growing Need for Cyber Security Among Industrial Firms in an IoT Environment

    Of late, cyber space has been driving socio-economic activities, as a fall-out of the unification of cyber space and real space including entire industries, especially manufacturing industries, which is termed Industrial Internet of Things (IIoT). The vast amount of data produced by sensors and devices every second from all over the world is bei...

    $1,500.00
  4. 02 Jul 2020  |  Europe  |  Market Research

    Frost Radar™: European Endpoint Security Market, 2020

    Benchmarking Future Growth Potential

    Data breaches are inevitable in the enterprise space, and endpoints continue to be a popular vector of cyberattacks. In response, endpoint security tools have evolved from signature-based antivirus to advanced endpoint security solutions. Endpoint security includes host-based software products that secure computing devices such as laptops, deskt...

    $4,950.00
  5. 01 Jul 2020  |  Europe  |  Market Research

    European Customer Experience Outsourcing Services, Forecast to 2024

    Growing Customer Demand for Business Resiliency Will Increase Adoption of Outsourcing Services

    The Customer Experience Outsourcing Services has undergone a significant shift in the last few years across the world and the European market is no different. The market in Europe is characterized by demand for specific languages, smaller markets, differences that may be unique to certain countries, and increasing demand for nearshoring, among othe...

    $4,950.00
  6. 24 Jun 2020  |  Europe  |  Market Research

    Frost Radar™: European Contact Center as a Service Market, 2020

    Benchmarking Future Growth Potential

    The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying size that offer solutions to companies and organization across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, educ...

    $4,950.00
  7. 15 Jun 2020  |  Asia Pacific  |  Market Research

    Malaysian Data Center Services Market, Forecast to 2026

    Data Centers Need to Improve Services to Meet Rapidly Surging Demand for Digitalization

    Malaysia is considered one of the prime data center markets in the Asia-Pacific region, and it is poised to experience exponential data center growth due to the abundant availability of resources and favorable government policies concerning data center infrastructure. The Government of Malaysia and Malaysian enterprises are keen to increase their a...

    $4,950.00
  8. 04 Jun 2020  |  Asia Pacific  |  Market Research

    Vietnam Contact Center Applications Market, Forecast to 2025

    Traditional, Core Application Segments Declining Due to Growing Focus on Advanced Applications

    The Vietnam contact center applications market generated a revenue growth of 5.2Percentage, with market revenue of $4.3 million in 2018. The market is expected to grow at a CAGR of 4.1Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancement....

    $2,500.00
  9. 04 Jun 2020  |  Asia Pacific  |  Market Research

    Thailand Contact Center Applications Market, Forecast to 2025

    Traditional, Core Application Segments Declining Due to Growing Focus on Advanced Applications

    The Thailand contact center applications market generated a revenue growth of 8.3Percentage, with market revenue of $19.3 million in 2018. The market is expected to grow at a CAGR of 2.9Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancemen...

    $2,500.00
  10. 04 Jun 2020  |  Asia Pacific  |  Market Research

    South Korea Contact Center Applications Market, Forecast to 2025

    Traditional, Core Application Segments Declining Due to Growing Focus on Advanced Applications

    The South Korean contact center applications market generated a revenue growth of 3.0Percentage, with market revenue of $54.6 million in 2018. The market is expected to decline at a CAGR of 0.1Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enh...

    $2,500.00