Information Technology

The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business process outsourcing providers. The purpose of this buyers guide is to provide enterprise organizations in Europe, the Middle East, and Africa (EMEA) with a fundamental assessment of contact center...

At its 2015 Worldwide Developers Conference (WWDC), Apple announced several important refinements to its HomeKit developer’s platform. Although HomeKit was mentioned during last year’s WWDC, the HomeKit development framework has yet to make a significant impact in the smart home marketplace.

This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry...

On 19 May 2015, the 21st Docflow conference and exhibition took place in Moscow on managing information, documents, and enterprise content, organised by the Russian software house ABBYY. More than 40 forums and panels brought together contributions from a diverse group of industry stakeholders, including the Russian Ministry of Industry and Trade, ...

In this research service, Frost & Sullivan focuses on the advanced persistent threats (APT) landscape in Europe, the Middle East, and Africa (EMEA) and the technologies that are offered by service providers that aim to help the organizations protect themselves against these threats. The first section covers the background information on APTs and a ...

A true real-time city exploits its massive data repositories, its network and sensor infrastructure, and the expertise of its ICT partners in the pursuit of policy goals. Frost & Sullivans end-user survey explores how the early innovators are using big and/or open data to achieve these aims and ultimately to build a foundation for commercially-sus...

Cities see an opportunity to stimulate economic growth by opening up their substantial sources of data to digital services innovators. In order to become true real-time cities, they want to do much more than simply publishing existing information and processes online. Differentiation lies in the foundations they put down in terms of data strategi...

The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center providers and their capabil...