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Information Technology
Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.
The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.
Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.
We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.
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16 Sep 2015  |  Asia Pacific  |  Market Research
Analysis of the Asia-Pacific Contact Center Applications Market
Omni-channel Integration Consolidates Communication Platforms
Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing...
$25,000.00 -
07 Sep 2015  |  Asia Pacific  |  Market Research
Internet of Things
Opportunities and Insights for Communication Service Providers in Malaysia
The Asia-Pacific ICT sector is getting increasingly mature. Revenue growth from traditional ICT sectors is projected to be flat and participants can no longer rely on their core areas to increase shareholders' value. Hence, there is a need for new sources of revenue to stay relevant. IoT offers opportunities for ICT companies to transform industrie...
$1,500.00 -
02 Sep 2015  |  Asia Pacific  |  Market Research
CenturyLink in Asia-Pacific: Exciting Times Ahead
A market insight on CenturyLink's Asia-Pacific strategy
According to Frost & Sullivan research, businesses today deal with a myriad challenges in managing their enterprise IT. Capital budget constraints, growing data storage needs, and slow or poor application performance are the top three factors technology decision-makers face. The new demands of business characterized by the need to improve business ...
$500.00 -
31 Aug 2015  |  Europe  |  Market Research
Bitcoin 2.0? A Fork in the Road Ahead
Two factions have emerged in what will prove, however it is resolved, to be a pivotal moment for the Bitcoin Blockchain. Bitcoin is heading into dangerous territory and an unnecessary crisis point, according to one faction of developers. The time has come for radical change, say their breakaway opposition.
$500.00 -
17 Aug 2015  |  Europe  |  Market Research
The Blockchain: Beyond Bitcoin Towards a Distributed Economy
$1,500.00 -
07 Aug 2015  |  Europe  |  Market Research
Enabling eCommerce—A Russian eCommerce Services Perspective
eCommerce service providers act as integrators and platforms that enable and execute parts of the eCommerce value chain. Starting from Web shop design and including development, hosting, warehousing, delivery, and call centres, eCommerce service providers can free online store owners from many of the chores associated with running their businesses.
$500.00 -
05 Aug 2015  |  Asia Pacific  |  Market Research
Singapore Banking Services Customer Experience Management
Benchmarking the Industry Excellence in Delivering Superior Customer Experience
In this first Customer Experience Management report for Retail Banking industry, Frost & Sullivan explores the relationship of the experiences provided by banks for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-purchase) of their journey, through the co...
$3,950.00 -
29 Jul 2015  |  Asia Pacific  |  Market Research
Malaysian Banking Services Customer Experience Management
Benchmarking the Industry Excellence in Delivering Superior Customer Experience
In this first Customer Experience Management report for Malaysias Retail Banking industry, Frost & Sullivan explores the relationship of the experiences provided by banks for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-purchase) of their journey, thr...
$3,950.00 -
27 Jul 2015  |  Asia Pacific  |  Market Research
Asia-Pacific Data Center and Cloud Computing Market Update
The Rise of Hybrid IT and the Cloud-enabled Technologies
This market insight identifies the current state of the market in terms of opportunities for service providers over the next 5 years. It also highlights the leading trends characterizing the data center and cloud computing market that are expected to remain dominant over the next 5 years. Key recommendations are provided for service providers to ta...
$3,950.00 -
27 Jul 2015  |  Europe  |  Market Research
Cloud Strategies for Digital Transformation
The essential question for enterprises considering cloud solutions has changed over the past three years from 'should we migrate to cloud?' to 'what and when should we migrate?’ Frost & Sullivan's surveys of senior IT management show that adoption accelerated in 2014.
$500.00