Information Technology

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voic...

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in the IT and Communications industry, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichann...

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in North America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichannel Marketing, Custome...

While network architectures are top of mind in the current transformations of Communications Services Providers (CSPs), operations and monetization software is undergoing its own architectural transformation—to a microservices architecture. Microservices will play an important role in how new services are created and fulfilled. This paper focuse...

In this report, we look at the role played by co-location in the hybrid IT environment. As a model for next-generation co-location services, we consider vXchnge, a new-to-market co-location and data center service provider. We provide a close look at how vXchnge incorporates industry best practices and modern design components to meet its clientsâ€...

This year’s Stratecast Consumer survey illustrates the changing preferences that are redefining the connected home. Using the data collected from a survey that polled consumers in the US and Canadian markets, it is clear that the new connected home is truly a home in the cloud, where consumers will increasingly live in a connected lifestyle that ...

26 Sep 2017  |  North America  |  Market Research

U.S. B2B eCommerce Platform Market, Forecast to 2023

Strong Growth Forecast Resulting from the Creation of a Self-service and Intuitive Experience for B2B Customers and Organizations

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Global business-to-business (B2B) eCommerce sales are predicted to reach over $6.6 trillion by 2020, surpassing business-to-consumer (B2C) valued at $3.2 trillion by 2020. The United States (US) alone will generate over $1.9 trillion in sales by that time. With this rise in B2B eCommerce and the digital commerce world, B2B is predicted to become mo...

25 Sep 2017  |  North America  |  Mega Trends

Growth Opportunities in the North American Contact Center Systems Market, Forecast to 2021

Still Under Cloudy Skies, System Sales See Recovery

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New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Contact Center Systems Market finds that despite healthy growth in the cloud contact center market, in 2016, the market for on-premises contact center systems recovered slightly after several years of decline. Contact center analytic...

In this insight, Stratecast assesses two recent AWS service offerings that have a direct bearing on subduing enterprises’ security wariness in public cloud, specifically with AWS; and, correspondingly, accelerating enterprise AWS adoption. These service offerings are AWS Managed Services and Amazon Macie. First, we summarize cloud security viewpo...