Information Technology

Despite some of the positive commentary about the quality of Twitter's NFL live stream, there has been much less discussion about the user interface experience or the fact that Twitter can’t cover its licensing costs via any advertising model. What Twitter is doing with the NFL games is interesting, but it lacks engagement and is a loss leader fo...

This market insight provides unit shipment forecasts, segmentation by region, and market share analysis for the global automated teller machines market. The regional forecast is global, and covers the North America and Latin America, Europe, the Middle East, and Africa (EMEA), and Asia-Pacific (APAC) regions. Market drivers and restraints are ranke...

There is no substitute for the human touch provided by omnichannel contact center agents when connecting virtually with customers for complex service and sales support issues. Agents are the linchpin to successful and profitable Customer Experiences (CXs). But it’s costly to hire, train, manage, accommodate, and equip agents to perform these esse...

This Market Insight will compare and contrast 3 separate case studies; a variety of, sometimes unconventional, customer experience strategies from travel, healthcare and financial services. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing strategies - thus taking out cost, streamlining opera...

The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...

The IT & communications industry continues to invest heavily in communications and IT solutions. Energy and utilities, healthcare, transportation, and manufacturing are also expected to increase ICT spending in the next 5 years. To enable ubiquitous connectivity, large investments need to be made by telecom operators as well as energy and utilities...

Obtaining and understanding the Voice of the Customer (VoC) is critical to future customer loyalty, customer social media brand promotion, and in marketplace differentiation. Money talks, but tracking and analyzing customer transactions represent only one set of tones. Customer attitudes towards brands, shaped by their experiences with products, sa...

With the emergence of Smart Cities and enabling technologies, authorities and other stakeholders will start exploiting new solutions to connect sensors, meters, social media, government Web sites, and other services/products to improve the efficiency of daily city operations relating to governance and citizen services. As many as 100+ companies wil...

08 Nov 2016  |  North America  |  Market Research

2016 Managed Security Services in North America

Make Way for DDoS Attack Protection

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The challenges the cybersecurity discipline faces continue to ramp upward. Attackers are more sophisticated, funded, and crafty than ever before. On the defensive front, businesses are confronted with a byzantine assortment of security technologies, compliance requirements, and policies. At the same time, finding, training, and retaining InfoSec pr...