Information Technology

The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...

This SPIE, driven by questions from Stratecast clients, provides some insights into the sales channels in use currently, and provides some guidance on how such channels might evolve so as to increase their efficacy. It should be of interest to marketing and sales organizations within the carriers.

This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents outsourcer revenues associated with customer interactions that originate in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automat...

This report examines the dynamics of Internet-enabled commerce, its current state and potential future; and explores options of telecom participation in this burgeoning market. This report will be of interest to telecommunication carriers, retailers and those who provide them technology.

In this SPIE, Stratecast looks at the perceptual shifts that are driving demand for cloud networking. We consider the value of various service models that connect to the cloud. Finally, we evaluate AT&Ts NetBond Servicea comprehensive service that defines network-enabled cloud.

This research provides insight into the network security service-delivery platforms employed by MSSPs--The number of platforms employed by each MSSP; Ranking of each network security platform; Ranking of each platform vendor; Keys to success for network security platform providers with MSSPs.

This weeks SPIE will expand the readers understanding of Big Data security issues, and introduce new data-centric approaches from vendors who are focused on resolving those issues.

This week's SPIE focuses on ways 4G-LTE can not only improve the customer experience, but help MNOs stay in command with real-time operations and monetization functionality; even as they address customer demand for over the top (OTT) and cloud-based services.

In this paper, Frost & Sullivan examines the hybrid cloud, defining what providers mean and customers expect when buying or selling it, and where the critical gaps remain. We also assess the components that comprise a hybrid cloud, and whether a complete hybrid cloud is really a do-it-yourself proposition for customers, or if providers are steppi...