Information Technology

In this SPIE, we examine the environmental factors creating the need for automation within our network security environments. The necessary steps to get to automation are discussedsteps that we refer to as the network security manageability tool evolution. Finally, we discuss automation, and provide an example of a company taking an innovative app...

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...

The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...

This SPIE, driven by questions from Stratecast clients, provides some insights into the sales channels in use currently, and provides some guidance on how such channels might evolve so as to increase their efficacy. It should be of interest to marketing and sales organizations within the carriers.

This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents outsourcer revenues associated with customer interactions that originate in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automat...

This report examines the dynamics of Internet-enabled commerce, its current state and potential future; and explores options of telecom participation in this burgeoning market. This report will be of interest to telecommunication carriers, retailers and those who provide them technology.

In this SPIE, Stratecast looks at the perceptual shifts that are driving demand for cloud networking. We consider the value of various service models that connect to the cloud. Finally, we evaluate AT&Ts NetBond Servicea comprehensive service that defines network-enabled cloud.

This research provides insight into the network security service-delivery platforms employed by MSSPs--The number of platforms employed by each MSSP; Ranking of each network security platform; Ranking of each platform vendor; Keys to success for network security platform providers with MSSPs.

This weeks SPIE will expand the readers understanding of Big Data security issues, and introduce new data-centric approaches from vendors who are focused on resolving those issues.