Information Technology

The managed security services (MSS) market continues to grow at double-digit rates in Europe, the Middle East, and Africa (EMEA). Threat intelligence, incident remediation, and advanced MSS will be major growth drivers. Organizations increasingly demand managed security service providers (MSSPs) to go beyond security alert notifications to take an ...

Recent announcements have increased the interest to think about a cloud-based alternative solution. Many service providers (SPs) have forced the payment industry to rethink payment mechanisms from a technical point of view. Indeed, the complexity of most of the new innovative payment solutions has delayed massive deployments and generated negative ...

This research service covers the global market for EFT POS terminals. Detailed market trend analysis including drivers, and restraints has been provided for each geographic region, i.e. North America, Latin America, EMEA and Asia-Pacific. Expansive unit shipment and revenue forecast analysis is presented for each of these geographic segments, for t...

This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product...

The increasing demand for EMV-compliant cards continues to be a major driver for the smart card industry. The migration to the EMV standard in China, and soon in the United States, will provide an opportunity for smart card vendors to compensate the  low revenue growth rate of the SIM card market. The government and ID and transportation markets a...

Cloud Robotics can be considered as an emerging technology concept where the Internet will provide massively parallel computation and sharing of huge data resources to Remote Brained robots. The existing Internet and cloud infrastructure can provide a range of potential benefits for robots. Interfacing robotics in the cloud will enable faster dep...

The need to ensure healthcare delivery along the continuum of care, the emergence of innovative healthcare delivery mechanisms and the increasing demand for efficiency and flexibility in healthcare dispensation, mandates a robust information technology platform. Healthcare information systems are at the interface between information & communication...

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...