Information Technology

This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product...

The Asia-Pacific network security market is bearish without the requisite spendings and interest to call it a growing one; however, one way to improve revenue has been by providing platform-centric complementary network solutions integrated into established platforms like IPS and firewall; including, offering value-added services that take market s...

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The Asia-Pacific application delivery controller market registered a robust growth rate in H1 2012, as the evolution of the ADC into an application-centric delivery platform generated renewed interest in the technology from enterprises. Furthermore, the consolidation of data center as well as green data center initiatives taken by enterprises acted...

The Asia-Pacific (APAC) application delivery controller (ADC) market posted an 8.8% growth on a YoY basis in 2013. The slowdown in the market could be attributed to the weaker business climate in the region, which affected enterprise propensity to spend on IT, as well as resulted in enterprises opting to prioritize investments in other technology s...

Utilities are becoming increasingly aware of the importance of efficient data management in smart metering projects. To manage and use the growing volume and variety of data, they must be capable of high-volume data management and data-pattern analytics. Although many utilities still fail to consider smart metering as a software project, meter data...