Information Technology

In India, high information technology (IT) adoption rates for small- and medium-sized businesses (SMBs) will only occur when vendors meet the specific budgeting and set-up needs of these clients. This market insight discusses trends in the Indian customer relationship management (CRM) on a software as a service (SaaS) market, with a particular focu...

This market insight discusses the various subsectors of contact center analytics: performance analytics, speech analytics, enterprise analytics, and customer interaction analytics. It explores some of the main use cases of contact center analytics and the business benefits that can be derived from them. Adoption trends and vendor approaches across ...

The consumer video devices research provides a global analysis on the following product segments - video game consoles, set-top boxes, Blu-ray players, smart TVs, smartphones, tablets, and IP streaming devices. The primary drivers of this market are global growth in content consumption; growing adoption of higher-end devices in emerging economies; ...

Time to procure information is gradually becoming very critical in businesses for the extraction of values from various data sources such as mobile devices, Web, automated sensory technologies, RFID, social networking Websites, and so on. Big Data platform can help in achieving these requirements for the organizations. However, with the rapid explo...

This research service provides a snapshot of the technologies that foster Digital Education and captured the following:  Technology's Impact on Education  Investment Scenario in DE  Corporate activities in DE  Prominent Models in DE  Drivers for specific tech markets  Convergence of Component technology innovations  Choicest Technolog...

The Asia-Pacific region continues to be in the forefront of growth markets for contact center services globally. This study is an assessment of the contact center market across 13 countries in six APAC sub-regions under Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It provides market sizing and forecasting in terms...

The distributed denial of service (DDoS) protection market continued to gain growing awareness among enterprises and service providers in Asia-Pacific, as it recorded a healthy 25.2 percent growth rate in 2011 on a year-on-year (YoY) basis. As increasing publicized attacks on governments and high-profile organizations such as Google, eBay, and Amaz...

This research service provides a list of key technology trends in ICT that are likely to have an impact in the year 2013.

This study provides an overview of the managed services market in the Gulf Coorporation Council (GCC) countries. It focuses on the various market segments such as infrastructure management, data centre hosting, network security, and DR & BCs. It looks at the main challenges, drivers and restraints faced in individual markets and the GCC market as a...