Information Technology

In this SPIE, we evaluate the market trends driving the emergence of network-enabled cloud, with a special focus on AT&Ts partnership strategy to position itself as a cloud providers cloud provider.

The LTE market is a case of irresistible demand versus immovable frequency constraints. The near-term market for LTE services will be defined by these dynamics, and will largely be addressed with innovative new ways to manage mobility. This report explores the state of the market and the short-term fixes necessary to keep it growing.

This report analyzes an innovative approach to enterprise search that parallels one of the highest values attainable by harnessing Big Data: not analyzing part of the data and summarizing the rest, as is done in traditional BI platforms, but analyzing all of the data and presenting only that which is most relevant to the user. In this instance, art...

In this paper, Frost & Sullivan examines the business landscape that is driving technology evolution. We define SDDC, and examine critical components that enable success. We recommend what providers must do to capture the market and promote enterprise adoption of the SDDC. Finally, we review the SDDC capabilities of leading providers in the market,...

The focus of this Market Insight is the use of speech or text-driven agents as a supplement to or replacement for live agents in the contact center. Interactive Voice Response systems (IVR) and other self-service channels have been used to offload more expensive agents in the contact center for decades. More recently, Virtual Agents  automated, ...

This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors an...

In this SPIE, the IAM cloud-tailored model, as pursued by Lighthouse Security Group (LHSG)an IBM software value-added reselleris examined.

This SPIE will briefly examine the state of the broadband market. It will examine the state of the satellite broadband market and look at what new generation satellites bring to consumers.

This report will examine the significance of this acquisition for both companies and the market. Overall, this was a positive acquisition for Amdocs and Actix. It also confirms the consistency of Amdocs long-term vision for continuing to serve the business and technical needs of CSPs.