Information Technology

The overall Asia-Pacific network security market maintained its growth momentum in Q3 2012. Growing concerns surrounding the sophisticated threat landscape, especially with the advent of cloud computing and the bring your own device trend, helped to stimulate security spending. The greater integration between technology and business processes also ...

The overall Asia-Pacific network security market recorded a healthy growth in 2012. The majority of markets in the region experienced positive growth in 2012, particularly in Indonesia, Japan, and the Philippines. In contrast, markets such as New Zealand and Vietnam experienced a sluggish performance in 2012. An increase in the severity and the num...

This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adopt...

In India, high information technology (IT) adoption rates for small- and medium-sized businesses (SMBs) will only occur when vendors meet the specific budgeting and set-up needs of these clients. This market insight discusses trends in the Indian customer relationship management (CRM) on a software as a service (SaaS) market, with a particular focu...

This market insight discusses the various subsectors of contact center analytics: performance analytics, speech analytics, enterprise analytics, and customer interaction analytics. It explores some of the main use cases of contact center analytics and the business benefits that can be derived from them. Adoption trends and vendor approaches across ...

The Asia-Pacific region continues to be in the forefront of growth markets for contact center services globally. This study is an assessment of the contact center market across 13 countries in six APAC sub-regions under Australia and New Zealand, ASEAN, Greater China, India, South Korea, and Japan. It provides market sizing and forecasting in terms...

The distributed denial of service (DDoS) protection market continued to gain growing awareness among enterprises and service providers in Asia-Pacific, as it recorded a healthy 25.2 percent growth rate in 2011 on a year-on-year (YoY) basis. As increasing publicized attacks on governments and high-profile organizations such as Google, eBay, and Amaz...

This research service looks at the Asia-Pacific network security market, which had a sluggish quarter, a typical occurrence at the start of the year. The market faced a decline from the previous quarter, but positive growth occurred year over year in Q1 2012. The demand for security technologies generally remained strong. One factor that contribute...

Social media is rapidly emerging as the next big frontier for customer engagement and interaction. Millions of customer interactions take place everyday on social media sites such as Facebook, Twitter, and YouTube, besides other customer support forums and online communities. Therefore, it has become imperative for companies to possess a sound soci...