Information Technology

Spreadsheets are ubiquitous and largely a default tool for data analysis; yet, they are also a trap and one which will increasingly limit the ability of companies to compete effectively. Yes, they provide a useful way to visualize data, but their limitations, especially in an age of big data, can seriously compromise a company’s ability to extrac...

Dedicated Internet Access (DIA) services, as defined in this study, are business internet services that include the following features: • Business-grade, dedicated internet connections that offer symmetrical upload and download speeds • Service level agreements from providers that ensure availability and performance guarantees (latency, jitter...

For the fifth consecutive year, Stratecast’s Big Data and Analytics group conducted its annual BDA survey. In this year’s survey, Stratecast asked high level executives, involved with BDA and purchasing decisions, topics on: --IS/IT and Business Priorities --Big Data and Analytics Usage and Plans to Implement --Perceptions and Opinions about ...

The cloud infrastructure market is highly consolidated, with the top three providers holding nearly 85% of the US market. The market leaders have earned their dominance, with scale, product quality, and continual innovation. They have also hampered competition in the market. And yet, the market continues to support IaaS providers beyond the big 3....

An important metric in assessing the state of the consumer communication services market is the total per consumer spending devoted to such services. This metric—the share of wallet—provides important insights into, not only the importance of communications, but the degree to which a consumer devotes personal resources to satisfy his or her dem...

This study examines the North American Enterprise Mobility Management (EMM) and Unified Endpoint Management (UEM) market. Key industry participants are profiled. Trends and issues, drivers and challenges, the competitive landscape, and potential growth opportunities are defined and discussed. Relevant results from the 2018 Frost & Sullivan Mobile E...

23 May 2018  |  North America  |  Market Research

Contact Center Market Opportunities for UC Solutions

Bridging the Divide Between the Contact Center and the Enterprise

Infographics

×

Call, contact or customer interaction centers have traditionally been walled off from the rest of the enterprise, with each organization utilizing separate and distinct platforms for most of their communications capabilities. The contact center has primarily needed to communicate with the outside world, with few requirements to interact in rich way...

Compared to a decade ago, the B2B sales landscape has dramatically changed and many industries are feeling the heat. Physical presence has transformed to digital, and many businesses are closely examining their own online presence and systems in addition to capabilities of competitors and future business partners. Traditionally, the B2B procurement...

As the pace of business accelerates, a critical question for businesses is how they can afford to spend time training new employees on company systems and processes. Existing employees also present a problem as new technology is rolled out. When a return on investment (ROI) depends on people using the technology successfully and quickly, the differ...