Information Technology

The highly competitive hosted/cloud contact center market in North America faces many challenges. Customer service is now the centerpiece of business differentiation. To remain competitive, enterprise decision-makers must deal with cutting costs while vastly improving service quality and the customer experience. The contact center industry als...

The highly competitive contact center systems market in North America faces many challenges. Customer service is the now the centerpiece of business differentiation. To remain competitive, enterprise decision-makers must deal with cutting costs, while vastly improving service quality and the customer experience. The contact center industry als...

This Frost & Sullivan Executive MindXchange provided insights on a variety of factors from new technologies to long-standing issues. Exponential growth over the next 10 years will drive technological advancement faster than in any other time in history. Emerging technologies such as autonomous robotics, artificial intelligence, blockchains, and dr...

Spreadsheets are ubiquitous and largely a default tool for data analysis; yet, they are also a trap and one which will increasingly limit the ability of companies to compete effectively. Yes, they provide a useful way to visualize data, but their limitations, especially in an age of big data, can seriously compromise a company’s ability to extrac...

Dedicated Internet Access (DIA) services, as defined in this study, are business internet services that include the following features: • Business-grade, dedicated internet connections that offer symmetrical upload and download speeds • Service level agreements from providers that ensure availability and performance guarantees (latency, jitter...

For the fifth consecutive year, Stratecast’s Big Data and Analytics group conducted its annual BDA survey. In this year’s survey, Stratecast asked high level executives, involved with BDA and purchasing decisions, topics on: --IS/IT and Business Priorities --Big Data and Analytics Usage and Plans to Implement --Perceptions and Opinions about ...

The cloud infrastructure market is highly consolidated, with the top three providers holding nearly 85% of the US market. The market leaders have earned their dominance, with scale, product quality, and continual innovation. They have also hampered competition in the market. And yet, the market continues to support IaaS providers beyond the big 3....

An important metric in assessing the state of the consumer communication services market is the total per consumer spending devoted to such services. This metric—the share of wallet—provides important insights into, not only the importance of communications, but the degree to which a consumer devotes personal resources to satisfy his or her dem...

This study examines the North American Enterprise Mobility Management (EMM) and Unified Endpoint Management (UEM) market. Key industry participants are profiled. Trends and issues, drivers and challenges, the competitive landscape, and potential growth opportunities are defined and discussed. Relevant results from the 2018 Frost & Sullivan Mobile E...