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Information Technology
Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.
The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.
Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.
We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.
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09 May 2018 | Asia Pacific | Market Research
Philippine Contact Center Applications Market, Forecast to 2023
Fast-paced Adoption was Observed Among Outsourcers Offering Services to Global Organizations
The Philippine contact center applications market is estimated to be worth $20.8 million, a moderate growth of 0.9% in 2016 following adecline of 5.1% in 2015. The market is forecast to see a CAGR of 5.1% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries...
$2,500.00 -
09 May 2018 | Asia Pacific | Market Research
New Zealand Contact Center Applications Market, Forecast to 2023
Focus on Resource Optimization and Customer Insights Became Mainstream
The New Zealand contact center applications market has been growing at a steady growth rate of 0.7% and was valued at $13.5 million in 2016. The market is forecast to grow at a CAGR of 0.8% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, Chi...
$2,500.00 -
09 May 2018 | Asia Pacific | Market Research
Malaysian Contact Center Applications Market, Forecast to 2023
The Demand for Omnichannel is Changing the Solution Conversation
The contact center applications market in Malaysia grew by 5.2% in 2016, compared the declining trends the previous year. The market is forecasted with a CAGR of 1.5% from 2016 to 2023. This study is part of Asia Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indone...
$2,500.00 -
09 May 2018 | Asia Pacific | Market Research
Japanese Contact Center Applications Market, Forecast to 2023
More Advanced Applications were Deployed in Contact Centers
The Japanese contact center applications market grew by 1.6%, reporting a market revenue of $166.0 million in 2016. The market is forecast to grow at a CAGR of 2.5% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Ind...
$2,500.00 -
09 May 2018 | Asia Pacific | Market Research
Indonesian Contact Center Applications Market, Forecast to 2023
Digital Convenience Created Opportunities for Multichannel Customer Interaction
The Indonesia contact center applications decline by 1.1%, reporting market revenue of $14.9 million in 2016. The market is forecast to grow at a CAGR of 4.9% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia...
$2,500.00 -
09 May 2018 | Asia Pacific | Market Research
Indian Contact Center Applications Market, Forecast to 2023
Adoption of WFM and Analytics Applications Continued Growing
The Indian contact center applications market grew by 2.7%, reporting a market revenue of $65.2 million in 2016. The market is forecast to see a CAGR of 3.3% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, ...
$2,500.00 -
09 May 2018 | Asia Pacific | Market Research
Hong Kong Contact Center Applications Market, Forecast to 2023
The Local Business Environment was Favorable to Market Development
The Hong Kong contact center applications market grew by 5.7%, reporting market revenue of $14.08 million in 2016. The market is forecast to grow at a CAGR of 2.2% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indon...
$2,500.00 -
09 May 2018 | Asia Pacific | Market Research
Chinese Contact Center Applications Market, Forecast to 2023
Local Competition was Strong Across Application Segments
The Chinese contact center applications market declined by 0.2%, reporting market revenue of $105.2 million in 2016. The market is forecast to see a CAGR of 1.4% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indones...
$2,500.00 -
09 May 2018 | Asia Pacific | Market Research
Australian Contact Center Applications Market, Forecast to 2023
The Market Will Continue Adopting Advanced Customer Contact Applications
The Australian contact center applications market grew by 2.8%, reporting total market revenue of $122.1 million in 2016. The market is forecast to decline at a CAGR of 1.3% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, In...
$2,500.00 -
19 Mar 2018 | Asia Pacific | Market Research
ASEAN and Taiwan Data Center Services Market, Forecast to 2023
Growth of Hyperscale Cloud Service Providers Driving Uptake of Outsourced Data Centers
Hyperscale cloud service providers have been key in driving the demand for data center services in the ASEAN and Taiwan (henceforth collectively referred to as “ASEAN”). For instance, some cloud vendors have begun promoting Malaysia as a country with rapid cloud adoption. Earlier in May 2017, Alibaba Cloud unveiled plans to open the first data ...
$4,950.00
