Information Technology

This research study examines the global electronic commerce (eCommerce) market with a focus on North America and the information technology (IT) and consumer electronics verticals. The report delves into the macro-economic factors affecting the global retail eCommerce market, its growth during the course of the COVID-19 pandemic, as well as the dri...

This report analyzes the global on-premise and cloud contact center applications market size for the base year 2019 and provides forecasts until 2026. This study also analyzes the market share of top vendors across each region in on-premise and cloud contact center application segments separately for 2018 and 2019. The study is based on extensive p...

28 Jan 2021  |  North America  |  Mega Trends

Transformative Mega Trends Drive the Global Secure SD-WAN Market, Forecast to 2024

Technology Strategy Driven by the Convergence of Security and SD-WAN

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Key Issues Addressed

Secure SD-WAN refers to solutions (product or services) that offer SD-WAN connectivity and security capabilities to create a secure SD-WAN environment to protect remote branches, users, devices, and cloud applications from cyber threats when connected to external Internet and cloud services using insecure Internet broadband and/or cellular networks...

12 Jan 2021  |  North America  |  Mega Trends

North American Knowledge Management (KM) Market View for Customer Care, 2021

Knowledge Creation and Mining for Improve Employee and Customer Engagement

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Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...

07 Jan 2021  |  North America  |  Mega Trends

North American Mobile Situational Awareness Market is Accelerating Out of Early Adopter Stage

Heightened First-Responder Safety and Effectiveness, Coupled with Affordable Subscription Pricing, Create New Growth Opportunities

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Key Issues Addressed

This study examines the North American mobile situational awareness market. For the purposes of this study, mobile situational awareness offerings are defined as software solutions that put near real-time information about critical field situations at the disposal of emergency first responder teams via their mobile devices. This information usually...

Frost & Sullivan produces executive summits called Growth, Innovation and Leadership around the world. Participants and sponsors find tremendous value in attending these events due to the knowledge of speakers, the amount of interactions, the hands-on activities, and of course, the quality of generated leads. The last session of the event allows ev...

A fierce competitive battle is raging at the Wide Area Network (WAN) edge, and this battle is far from over. The battleground is Software-defined WAN (SD-WAN), and the combatants are many. By applying application and network-aware algorithms to routing WAN traffic across multiple transport links, enterprises can more economically satisfy their grow...

The Software-defined Wide Area Network (SD-WAN) market has evolved from the early adopter stage to the early growth stage of the product lifecycle. Frost & Sullivan’s previous survey, in 2016, provided insights into the SD-WAN market as it was navigating through the early adopter stage. In the last two years, enterprise decision makers have equi...

Hybrid clouds are becoming a standard configuration in enterprise IT, with the majority of US businesses in 2018 having already deployed, or planning to deploy, a hybrid environment. In building their hybrid clouds, enterprises seek to create a seamless pool of resources across the business’s premises and the cloud. They also expect to centrally ...