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Information Technology
Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.
The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.
Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.
We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.
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09 Nov 2016 | North America | Market Research
Hearing and Acting on the Voice of the Customer
Enterprise feedback management (EFM), Voice of Customer (VoC), and Voice of Employee (VoE) Programs and Surveys, and Social Listening Obtains Actionab
Obtaining and understanding the Voice of the Customer (VoC) is critical to future customer loyalty, customer social media brand promotion, and in marketplace differentiation. Money talks, but tracking and analyzing customer transactions represent only one set of tones. Customer attitudes towards brands, shaped by their experiences with products, sa...
$1,500.00 -
08 Nov 2016 | North America | Market Research
2016 Managed Security Services in North America
Make Way for DDoS Attack Protection
The challenges the cybersecurity discipline faces continue to ramp upward. Attackers are more sophisticated, funded, and crafty than ever before. On the defensive front, businesses are confronted with a byzantine assortment of security technologies, compliance requirements, and policies. At the same time, finding, training, and retaining InfoSec pr...
$4,950.00 -
26 Oct 2016 | North America | Market Research
Intelligent Solutions for Successful Selling
Sales Intelligence can Boost Sales Performance and Development, and Enable Account-Based Sales Development and Marketing, and Social Selling
Sales intelligence (SI) solutions provide sales reps with customer insights (including context and timing) in order to close more sales in less time. SI, then, helps to turn prospects into customers, and create and build customer relationships. SI is offered standalone and in many products, notably prospecting and sales acceleration software, and w...
$1,500.00 -
21 Oct 2016 | North America | Strategic Forecasting
Desktop-as-a-Service Buyer’s Guide, 2016
Driving Productivity and Security with Cloud-Based Desktop Solutions
This report provides users with a comprehensive comparison of the capabilities and features of 9 DaaS providers.
$5,000.00 -
14 Oct 2016 | North America | Market Research
2016 North America Cloud Contact Center Buyers Guide
Setting the Stage for Digital Transformation
The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, and business process outsourcing providers. Rampant industry consolidation has further clouded the picture. The purpose of this Buyers Guide is to provide enterprise organizations with a funda...
$3,000.00 -
05 Oct 2016 | North America | Market Research
Digital Transformation Meets the Contact Center
What Companies Need to Know to Survive in a Digital World
Digital Transformation is the strategy and execution of harnessing digital assets and information across an organization, bringing all areas of the business into alignment with the needs of all stakeholders, including employees, customers, prospects, suppliers, distributors and partners. It is as much a mindset as it is a change in technology and ...
$1,500.00 -
30 Sep 2016 | North America | Strategic Forecasting
2016 Big Data & Analytics Vendor Directory: Customer Experience, Marketing, and Sales Analytics
Stratecast is currently tracking approximately 600 vendors of Big Data and analytics (BDA) solutions. Stratecast has organized vendors into 18 solution types, grouped into the five broad categories: Big Data & Analytics Core Products and Services; Business Process and Strategic Analytics; Mobile, Retail, and Location Analytics; Social and Site Anal...
$3,000.00 -
30 Sep 2016 | North America | Strategic Forecasting
2016 Big Data & Analytics Vendor Directory: Social and Site Analytics
Stratecast is currently tracking approximately 600 vendors of Big Data and analytics (BDA) solutions. Stratecast has organized vendors into 18 solution types, grouped into the five broad categories: Big Data & Analytics Core Products and Services; Business Process and Strategic Analytics; Mobile, Retail, and Location Analytics; Social and Site Anal...
$3,000.00 -
30 Sep 2016 | North America | Strategic Forecasting
The Unreachable Star: Plug and Play Network Infrastructure
This paper will discuss why the role of integrator looms large again; and why Amdocs, co-creator of ECOMP with AT&T, was tapped for that role. This paper will also look at the importance of Orange’s involvement.
$3,000.00 -
30 Sep 2016 | North America | Market Research
Traditional Corporate Social Responsibility is Out!
BPOs Transforming Employee Engagement into a Competitive Advantage
This Market Insight will explore how large Business Process Outsourcers (BPOs) are redefining and expanding traditional Corporate Social Responsibility (CSR) to deeply engage their agents and employees within the local communities they serve. Much more than a company call for donating to a favorite charity, the focus is on employee voluntarism, fee...
$1,500.00
