Information Technology

Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even...

This research service provides an analysis of the cloud services market across Africa. The market trends in the key African markets of South Africa, Kenya, and Nigeria are analyzed and compared with global trends. This research service includes company profiles of leading cloud providers in the 3 countries and the strategies they employ. This resea...

Managed Services, one of the largest ICT cost components for South African enterprises, is an area that is poised for healthy growth over the next five years. However, the South African market is facing increased levels of competition with both local and global participants vying for key contracts. The greatest chance of success in this highly com...

By 2025, more than 70% of Africa’s population is expected to be living in cities. A Mega City is defined as an urban area with a population of more than 8 million and a gross domestic product (GDP) of at least $250 billion. There are several emerging Mega Cities in sub-Saharan Africa (SSA), including Lagos, Kinshasa, Luanda, and Johannesburg. The...

To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

The information technology (IT) department must align with changing business goals for growth, innovation, and speed to market, and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved into an innovation expert and a service broker, which defines the role of the chief information officer/chief technolog...

The year 2014 has witnessed continued upheaval in the ICT industry, including an upsurge in over-the-top (OTT) activity, the launch of viable low-cost smartphones, and major changes in the competitive landscape as a result of both partnerships and mergers. Frost & Sullivan's ICT research team has conducted an extensive analysis, including a combin...

This research analyses the cloud services in South Africa and Kenya. It provides an insight into the current and predicted future status of the cloud computing services and also the key market trends. The research focuses on the types of cloud computing services offered in both countries and the main participants in this space. While the South Afri...

This research study provides comprehensive insight into best practices related to the migration of enterprise systems from traditional, premise-based environments to the cloud. Cloud computing has become more prominent in South Africa in recent years, and enterprises are evaluating and benchmarking different cloud strategies. The study also examine...