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Information Technology
Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.
The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.
Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.
We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.
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16 Apr 2020 | North America | Mega Trends
Data Protection & Management in Light of COVID-19
The novel corona virus has forced companies into telework with little to no preparation. In this environment, it is critical to protect corporate data, and ensure that protection spans your entire IT environment, regardless of where employees are working or who is staffing the corporate data center. The best protection is a modern, cloud-based data...
$3,000.00 -
07 Nov 2019 | North America | Mega Trends
Growth Opportunities in the North American Contact Center Market, Forecast to 2023
Infusion of AI is Driving Customer Contact Strategy and Development
New analysis from Frost & Sullivan's Information and Communications Technologies program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel service delivery and digital transformation, coupled the inclusion of new technol...
$4,950.00 -
22 Oct 2018 | North America | Mega Trends
Growth Opportunities in the North American Contact Center Market, Forecast to 2022
Engaging the Customer and Employee Uplifts the Customer Experience
New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is drivi...
$4,950.00 -
19 Feb 2018 | North America | Mega Trends
Mexican Industrial Internet of Things Market, Forecast to 2022
Companies are Required to Act Now if Aiming to Capture a Portion of a Potential Market Size of $3,955.6 Million in 2022
This outlook considers the growth potential of hardware, software, connectivity, and services, and of primary verticals in the Mexican IoT market. The base year is 2016 and the forecast period is from 2017 to 2022. For the purposes of this research, Industrial IoT refers to the use of IoT technologies in industry, automotive, finance, utilities, an...
$4,950.00 -
25 Sep 2017 | North America | Mega Trends
Growth Opportunities in the North American Contact Center Systems Market, Forecast to 2021
Still Under Cloudy Skies, System Sales See Recovery
New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Contact Center Systems Market finds that despite healthy growth in the cloud contact center market, in 2016, the market for on-premises contact center systems recovered slightly after several years of decline. Contact center analytic...
$4,950.00 -
22 Sep 2017 | North America | Mega Trends
Growth Opportunities in the North American Hosted/Cloud Contact Center Market, Forecast to 2021
Enhanced WFO and Analytics Fuel the Drive to Digital Transformation of Customer Care
New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Hosted/Cloud Contact Center Market finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, i...
$4,950.00 -
09 Dec 2016 | North America | Mega Trends
Growth Opportunities in the Hosted/Cloud Contact Center Market
Actionable Strategies and Tactics to Maintain Leadership in a Growing Market
New analysis from Frost & Sullivan's Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. Clear articulation of visionary perspectiv...
$4,950.00 -
10 Apr 2012 | North America | Mega Trends
Analysis of the Mexican and Central America and Caribbean Contact Center Outsourcing Services Market
How has the industry evolved?
This study examines the trends in the contact center outsourcing services markets in Mexico as well as Central America and the Caribbean. It forecasts market demand and provides an extensive coverage of the services delivered in each of the local markets and services supplied by these countries to overseas consumers. Furthermore, it shows the data ...
$3,950.00 -
05 Feb 2010 | North America | Mega Trends
Web 2.0 Tools: Consumer Technologies Entering the Enterprise World
Web 2.0 Tools: Consumer Technologies Entering the Enterprise World
Social networking is relevant for business use as it enables employees to network with each other and exchange knowledge. This study gauges social networking usage trends in a business context -- specifically, how social networking is being used in the corporate world, how often, and to what gains. Supporting these primary objectives, this resea...
$10,000.00 -
03 Mar 2006 | North America | Mega Trends
Management Plane Security: A New Service Provider Priority
In recent years, as telecom service providers have increased their attention to the security of their core asset - the telecommunication network infrastructure - security deficiencies in network element management systems have received increased attention as well. In particular, several new initiatives are underway to secure access to network eleme...
$2,450.00
