Information Technology

The 10 ODAM companies that Stratecast has chosen as its '10 to Watch' in 2018 are focused on meeting critical business challenges and improving technology enablement functions. These companies are included in our list because they deliver innovative solutions that help CSPs transform operations, address new business needs, and help to improve the c...

Many companies seeking to optimize cost in their support operations “offshored” their helpdesks over the past decade. Yet, the backlash over poor customer experiences, many rooted in language barriers, has caused many firms to bring their support operations back “onshore,” with native English speakers manning the phones. This still, however...

Demand for cybersecurity solutions continues to grow, but actual solutions that lead to resilient risk reduction have been elusive. Consequently, Stratecast maintains that buyers of cybersecurity solutions will be casting a wider net on how they address cybersecurity risk and who they choose as trusted partners. In this insight Stratecast examines ...

When considering the need for identity and access management (IAM) solutions, security comes first to mind, as it should. However, when deciding when, how, and with whom to invest in any identity-based software solutions, and how to justify the investment to the accounting department, there is another compelling consideration; one that has been the...

This report looks deeper into the omni-channel customer experience, and explains why the transition from CSP to digital service provider (DSP) involves enhancing systems, modifying workflows, and redefining work center responsibilities. The report identifies how support of the omni-channel mindset does not necessarily mean a total systems replaceme...