Information Technology

The 10 ODAM companies that Stratecast has chosen as its '10 to Watch' in 2018 are focused on meeting critical business challenges and improving technology enablement functions. These companies are included in our list because they deliver innovative solutions that help CSPs transform operations, address new business needs, and help to improve the c...

Many companies seeking to optimize cost in their support operations “offshored” their helpdesks over the past decade. Yet, the backlash over poor customer experiences, many rooted in language barriers, has caused many firms to bring their support operations back “onshore,” with native English speakers manning the phones. This still, however...

Demand for cybersecurity solutions continues to grow, but actual solutions that lead to resilient risk reduction have been elusive. Consequently, Stratecast maintains that buyers of cybersecurity solutions will be casting a wider net on how they address cybersecurity risk and who they choose as trusted partners. In this insight Stratecast examines ...

When considering the need for identity and access management (IAM) solutions, security comes first to mind, as it should. However, when deciding when, how, and with whom to invest in any identity-based software solutions, and how to justify the investment to the accounting department, there is another compelling consideration; one that has been the...

This report looks deeper into the omni-channel customer experience, and explains why the transition from CSP to digital service provider (DSP) involves enhancing systems, modifying workflows, and redefining work center responsibilities. The report identifies how support of the omni-channel mindset does not necessarily mean a total systems replaceme...

In this report, Stratecast takes a look at four storage solution providers who have introduced interesting and innovative technologies to the market. One is using software to solve hardware limitations in a new way. Two use different approaches to address the challenge of hybrid storage, finding ways to mask incompatibilities in storage formats, an...

This paper explores the drivers for a wireless data world. It looks at the dynamics of consumer wireless use and the emerging data centric wireless market. Finally, it explores the ways in which the various players in the market must adjust their approach to wireless service delivery and management. This paper will be useful to decision-makers in t...

This Stratecast report analyzes MRLA in context with other activities that occur every day on a national and global scale - activities in the private and public sectors that Stratecast believes have a far greater impact on privacy than MRLA. The report analyzes steps the industry has taken to address consumer privacy; as well as solutions and provi...

This report examines the more than 30 global suppliers offering Financial Assurance solutions, and discusses the importance of each part of the Financial Assurance domain.