Information Technology

The retail industry is facing a complete transformation in digital technology. Social media, mobile applications and devices, and Internet of Things is directly impacting its marketing, sales, and R&D strategy, and is forcing retail companies to find new and more effective ways of reaching and keeping customers.

This market insight identifies and discusses the current state of the enterprise data storage market. It highlights the major trends that characterize the market at present as well as the future technological trends that are expected to influence it. It identifies the effects of these trends on data centers globally. The study also analyzes the bus...

Does increased vendor activity mean that CASBs are ready for prime time and an extensive run of market adoption? Stratecast does not believe so. For this solution category to have a lengthy independent life in the rapidly evolving cloud era, CASB solutions need to expand in three dimensions: enterprise-class, application scope, and more-than-securi...

North Americas wireless market ended the second quarter of 2015 with an estimated 364.6 million subscribers; an increase of 15.0 million subscribers when compared to 2Q14.

The North American Customer Care Outsourcing market is going through monumental changes that impact service delivery models, locations of delivery centers, and market strategies. BPO service providers in the customer care, support and sales arena, are rapidly expanding their presence around the globe to tap into new clients, acquire expanded langua...

This paper is an adjunct to a concurrent report on the telecommunication regulatory scene in the United States. It will be of interest to public policy departments of the telecommunication network operator community.

Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies can reduce their operating expenses by 30-40% by considering nearshore delivery options. Popular site locations for the North American call volumes include Central America, ...

This report asserts that real-time analytics is not settled science. It is not a foregone conclusion that every company needs and can afford real-time analytics in all areas of the business. There is also not, at this time, one shining example for all to follow in deploying it; but, instead, several models. Therefore, this report explores these a...

During the second quarter of 2015, North Americas residential primary line market continued to decline compared to second quarter of 2014. Operators are mostly losing access line subscribers to VoIP or to alternative services such as OTT and mobile wireless.