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Information Technology
Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.
The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.
Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.
We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.
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28 Oct 2014 | Asia Pacific
Asia-Pacific Contact Center Applications Market, 2013
The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused
This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applicatio...
$25,000.00 -
In the connected age, the flow of data through cities is becoming a key contributor to global competitiveness. European cities are taking advantage of public funds to experiment with open access to data and to assess the monetization potential for selected sources. Although estimating the full value of data in the public sector is difficult, govern...
$1,500.00 -
27 Oct 2014 | Latin America
Hot TopicRetail IT Trends in Brazil
How Technology Impacts the Retail Sector in the Customer Era
In this Hot Topic, Frost & Sullivan identifies key areas across the retail sector where the benefits of technology are most acutely felt. It analyzes the key drivers and restraints for technology adoption by retailers and identifies major IT trends in the sector in Brazil, such as online commerce, social networks, RFID, analytics and omni channel i...
$1,500.00 -
24 Oct 2014 | North America
How Data Governance Helps Financial Institutions Achieve Operational Excellence and Satisfy Regulators
This Stratecast report will explore some troubling impacts of the failure of financial services organizations to achieve effective data governance; and will provide insights on technologies and business approaches that can help them change their fortunes by harnessing the power of Big Data.
$2,450.00 -
The Directory includes more than 300 vendors offering products that range from core database technologies and general-purpose analytic software platforms, to specialized application software targeting narrow technical niches and specific industries. Vendors are organized into 18 solution types that are grouped into the five broad categories.
$4,950.00 -
In this SPIE, we examine the environmental factors creating the need for automation within our network security environments. The necessary steps to get to automation are discussedsteps that we refer to as the network security manageability tool evolution. Finally, we discuss automation, and provide an example of a company taking an innovative app...
$3,000.00 -
Networking provider Cisco launched a new next generation firewall (NGFW) product on 16 September 2014, as part of its portfolio of Adaptive Security Appliance (ASA) firewalls. The release marks an interesting development in a market where the convergence of NGFW and intrusion prevention systems (IPS) is gathering momentum
$500.00 -
15 Oct 2014 | North America
Customer Engagement in Government and Education in Europe and North America
The Current and Future Government and Education Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...
$12,500.00 -
10 Oct 2014 | North America
Customer Engagement in Healthcare in Europe and North America
Healthcare Vertical
The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...
$12,500.00 -
This SPIE, driven by questions from Stratecast clients, provides some insights into the sales channels in use currently, and provides some guidance on how such channels might evolve so as to increase their efficacy. It should be of interest to marketing and sales organizations within the carriers.
$2,450.00
