Information Technology

In this study, Frost & Sullivan compares the disaster recovery options available to business, and the advances that the cloud has offered for businesses of all sizesbut particularly the SMB segmentfocusing on the value proposition of Disaster Recovery as a Service. We also provide an overview of key characteristics of a strong disaster recovery s...

The growth of social media is shaking up corporate customer relationship management (CRM) strategies. It is prompting firms to reconsider the customer referral value component in customer value as it allows customers to expand their social networks beyond their immediate circles of family, friends, colleagues, neighbors, and acquaintances. Compani...

In this SPIE, we sift through the results of the 2013 Frost & Sullivan Cloud User Survey to identify industries that are adopting hosted cloud services at a faster rate than the business population at large. We present adoption statistics and usage patterns for the high growth financial services and healthcare industries, as well as the mercurial h...

This report represents the Stratecast position on the current viability, momentum, and challenges of SDN and NFV. While the two are distinct technologies, CSPs appreciate them as components of a broader effort toward programmability and automation. That is why, for the sake of this report, we treat them as parts of a single conversation. As the pos...

This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study als...

This market analysis research provides market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment, industry verti...

This paper examines the state of Internet commerce, with particular attention to the consumer retail space. It will be of special interest to network operators and those companies who supply them technology.

This report focuses on the problem of content management, as revealed by recent surveys, and the impact that this has on consumer consumption habits. In particular, some attention will be given to the perceptions of consumers: what is limiting their ability to use the HD TV to its ultimate potential? The paper then explores the ways in which a smar...

This SPIE reviews the principles of business process virtualization and examines IBMs recent research on the implications of software defined supply chains.