Information Technology

The future success of North American businesses rests in large part on their ability to truly mobilize their employees. Smartphones and tablets are not enough--It is the application software those devices enable that increasingly makes the difference between winners and losers in a high stakes economy driven by an ever more demanding customer base....

As part of the transition to smart cities, municipal leaders have embraced the priority of reducing congestion and investing in transportation. Currently, many departments in the United States and Canada use outdated, cumbersome, and inefficient systems and protocols. Information and communication technology (ICT) providers can help increase inter...

Remote browser isolation is one of those emerging cybersecurity technologies where users actually say, “I really wish I had this before as it rewrites how my organization approaches and manages cyber risk.” In this insight we re-cap the product and market progress of four suppliers of remote browser isolation products: Authentic8, Light Point ...

The data management industry has made rapid advancements in storing massive amounts of data—but if it does not also give users the ability to perform data preparation at scale, the analytic insights their organizations are thirsting for will fail to materialize. What organizations need is to equip their business users with self-service data prep...

The cloud services market in Latin America has been witnessing changes in the consumer mindset toward cloud computing. Companies of different sizes and across a variety of verticals are increasingly understanding the benefits of the SaaS and PaaS solutions and therefore are making investments in the cloud. The SaaS market has diversified industry...

This insight provides an overview of GDPR, as companies that need to comply should by now be well aware of its implications. In addition, the report focuses on why it is best for companies to view this regulation less as a restriction on data usage, or a curtailing of legitimate customer relationship management (CRM) practices, as some companies do...

The Latin American Information Technology (IT) industry is growing rapidly. Companies of different sizes and across a variety of verticals are increasingly understanding the benefits of IT and increasing their technology budgets to support business operations. Technologies are being leveraged to support companies' digital transformation processes. ...

The business approach of San Francisco-based Identity and Access Management solutions supplier, Okta, can be characterized in a single word: straightforward. Okta’s goal is to enable any organization to connect to any technology it needs in order to be successful. This report looks deeper into the Okta platform and the role it plays in helping ...

Delivering best in class customer experience through digital solutions is key for success in the BPO industry across industries and regions. The ability to provide an omnichannel experience, efficiencies through artificial intelligence, personalized marketing and customized solutions are critical success factors. Chatbots and videoconferencing feat...