Information Technology

This study examines the Canadian Mobile Worker Apps market, focusing on the Canada responses to the Frost & Sullivan North American Enterprise Apps Survey. As such, it: • Measures the current use of, and future decision-making behavior toward, mobile worker applications • Uncovers preferences and plans around a number of related mobility ...

The Asia-Pacific network security market maintained a healthy growth momentum, recorded a YoY growth of 15.9% in Q1 2018. The YoY growth of first quarter was slightly slower as compared to the previous fourth quarter which was 19.1% YoY. The implementation and enforcement of regulatory requirements be it Cyber Security Law in China, Cyber Security ...

Blockchain has been receiving much attention over the past two years. It was originally considered as synonymous with Bitcoin and cryptocurrencies. However, with time, the technology has started to find its way into many other applications. The future of Blockchain is one of growth and adoption in multiple domains. This study seeks to provide an ov...

A fascinating aspect of the cloud era is the expanding options for organizations to move from being owners to renters of IT capabilities. From a security perspective, decreasing ownership also transfers blocks of responsibility from cloud customers to the cloud services provider. This, in essence, is the shifting attribute of the cloud shared respo...

The highly competitive hosted/cloud contact center market in North America faces many challenges. Customer service is now the centerpiece of business differentiation. To remain competitive, enterprise decision-makers must deal with cutting costs while vastly improving service quality and the customer experience. The contact center industry als...

The highly competitive contact center systems market in North America faces many challenges. Customer service is the now the centerpiece of business differentiation. To remain competitive, enterprise decision-makers must deal with cutting costs, while vastly improving service quality and the customer experience. The contact center industry als...

This Frost & Sullivan Executive MindXchange provided insights on a variety of factors from new technologies to long-standing issues. Exponential growth over the next 10 years will drive technological advancement faster than in any other time in history. Emerging technologies such as autonomous robotics, artificial intelligence, blockchains, and dr...

Spreadsheets are ubiquitous and largely a default tool for data analysis; yet, they are also a trap and one which will increasingly limit the ability of companies to compete effectively. Yes, they provide a useful way to visualize data, but their limitations, especially in an age of big data, can seriously compromise a company’s ability to extrac...

Dedicated Internet Access (DIA) services, as defined in this study, are business internet services that include the following features: • Business-grade, dedicated internet connections that offer symmetrical upload and download speeds • Service level agreements from providers that ensure availability and performance guarantees (latency, jitter...