Information Technology

The South African data centre market is fast maturing, and it is viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The result has, therefore, been a more prominent move towards dat...

This research service is an analysis of the hosted IP telephony and unified communications (UC) market in South Africa. The study essentially takes a comprehensive assessment of market development for hosted/cloud-based UC and collaboration systems. While traditional, on-premise systems are maturing, having been in existence in South Africa for a n...

The current move in South Africa towards cloud computing represents an opportunity that Communication Service Providers (CSPs) can take advantage of in order to grow and protect their revenue streams. While CSPs have, until presently, mostly concentrated on transmission services as cloud carriers, it is imperative that they change their role to clo...

This research service encompasses an analysis of West African data centre markets, specifically Nigeria, Ghana, and Senegal. It includes an analysis of key market developments and trends, the market size in terms of revenues, demand, and competition. It also investigates the introduction of new offerings in the three countries that are covered. The...

Kenya, Tanzania and Uganda's data centre markets are at their infancy stages, and they are viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The recent economic downturn and the co...

Nigeria and Kenya's managed services market is at its infancy stage and is viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The recent economic downturn and the constant pressure ...

The network management services (NMS) market is made up of LAN and WAN outsourcing revenue. The network management services market is at a mature stage of growth, with the commoditization of LAN services and the decreasing prices of WAN. Regardless of this, outsourcing will become the preferred business model because of the cost efficiencies and si...

The aim of this research service is to strategically analyse the South African business process outsourcing and contact centre market. It provides the current and future size of the market. The forecasts are done over three scenarios, each with differing levels of success in the outcome: high road, middle road, and low road. The assumptions associa...

This part of the paper provides an overview of the cloud services markets of South Africa and Kenya. It discusses the key concepts of the market, including the different types of services offered, the models under which they may be provided as well as their respective benefits and limitations. There is also a brief discussion on how these markets h...