Information Technology

This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...

29 Oct 2021  |  Global  |  Market Research

Frost Radar™: Greater China Web Application Firewall Solutions Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The COVID 19 pandemic has triggered the acceleration of digital transformation. Organizations are rapidly expanding their digital capacity to survive and thrive in the fast-changing business environment. To cope with the disruptions brought by the pandemic, organizations today heavily rely on web and mobile applications to connect with customers, b...

The demand for intelligent transportation system (ITS) has also evolved with the progress transportation systems have made over the years. However, effective utilization of transportation systems depends on proper management of input data sources which describe the performance of the system and the state of system controls. The nature and quality...

When they work together, software development and operations teams can advance a company's business transformation. The integration of these teams, also known as DevOps, streamlines the legacy software development process. However, with the growing emphasis on the digital transformation, the pace of development and innovation has increased. Therefo...

25 Oct 2021  |  North America  |  Mega Trends

Managed and Professional Security Services Market in the Americas, Forecast 2025

IT/OT Convergence, XDR, and Expansion to LATAM to Generate Market Growth

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Cyberattacks and data breaches increasingly appear in the news. The recent compromises of SolarWinds, Colonial Pipeline, and JBS did not only draw the attention of cybersecurity professionals but raised concerns among policymakers and the business community. The common thread in these attacks is a high degree of sophistication. Most organizations...

25 Oct 2021  |  Global  |  Market Research

Frost Radar™: Global Managed Cloud Services Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Cloud has become an essential foundation for business growth. For enterprises around the world, cloud has unlocked cost efficiencies and increased speed-to-market while providing access to new technologies such as analytics, blockchain and AI. During COVID, businesses accelerated their cloud strategies to gain greater flexibility and agility in dig...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in process automation and artificial intelligence. The TOE focuses on the application of information and communication technologies in alleviating the challenges faced across various industries such as ...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

21 Oct 2021  |  Asia Pacific  |  Market Research

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant...