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Information Technology
Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.
The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.
Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.
We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.
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16 Sep 2021 | Global | Mega Trends
Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic
Acceleration in Cloud and Self-Service Solutions Pave the Way to Delivering Excellent CX
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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14 Sep 2021 | Global | Mega Trends
IoT Start-up Tracker: Digital Manufacturing
An Integrated Digital Manufacturing Approach Creates New Growth Opportunities
The manufacturing industry is increasingly focused on improving business process efciency and quality, in addition to customer experience. Frost & Sullivan's Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker provides a rich database of ...
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10 Sep 2021 | Global | Technology Alert
GROWTH OPPORTUNITIES IN CLOUD-, AUTHENTICATION-, AND AI-BASED SECURITY INNOVATIONS
This edition of the Cyber Security Technology Opportunity Engine (TOE) provides a snapshot on emerging cyber security solutions powered by authentication-, cloud-, and artificial intelligence-based innovations that help companies protect from threats, data breaches, phishing attacks, and defend against modern attacks residing within cloud, Dark Web...
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09 Sep 2021 | Asia Pacific | Tracker
Rising Demand for Digital Technologies Accelerates Asia-Pacific Business Process Management (BPM) Services Market Growth
Traditional BPM Services are Being Reinvented through Digital Technologies to Deliver Enhanced Business Outcomes
In 2020, the Asia-Pacific BPM services market generated a revenue of $121.49 billion; it is forecast to reach $158.39 billion in 2027 at a CAGR of 3.9%. The region continues to be the preferred service delivery hub; India is the preferred IT and BPM services location and the Philippines is the preferred customer experience (CX) outsourcing location...
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03 Sep 2021 | Asia Pacific | Mega Trends
Singapore Data Center Colocation Services Growth Opportunities
Hyperscale Demand Will Drive the Growth Pipeline for the Data Center Colocation Market
Singapore is a leading data center colocation services market in the Asia-Pacific region. With increasing digital transformation, favorable government policies, and a business-friendly market, the market is expected to maintain robust growth. Enterprises are shifting their focus toward disruptive technologies and 5G implementations to boost colocat...
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01 Sep 2021 | Global | Mega Trends
Global Retail Artificial Intelligence (AI) Growth Opportunities
AI Solutions to Drive the Future Growth Potential in the Retail Space for Technology Providers
With a record 12,200 outlets being shuttered in the US in 2020 alone, retailers across the world have pivoted to omnichannel strategies as part of the new normal. Even with reopening efforts well underway around the world, retailers are likely to persist with their omnichannel endeavors due to the pandemic accelerating shifts in customer behavior a...
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01 Sep 2021 | Global | Mega Trends
Global Video Analytics Growth Opportunities
Maturing Facial Recognition and Emotion Intelligence Capabilities Accelerate Future Growth Potential
Historical and real-time enterprise video is growing rapidly. While the data can create immense value for organizations, the large data volume makes it impossible for humans to process the data. A near-real-time analysis is necessary to make effective decisions and take actions, creating high dependence on enabling technologies, including video ana...
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31 Aug 2021 | Asia Pacific | Customer Research
Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific
Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth
This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employe...
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27 Aug 2021 | Global | Technology Alert
GROWTH OPPORTUNITIES IN MACHINE LEARNING, IOT, AND DISTRIBUTED DATABASE
This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in machine learning, IoT, and distributed database. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry sectors in are...
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25 Aug 2021 | Asia Pacific | Mega Trends
State of the Asia-pacific Customer Contact Industry—The Covid-19 Pandemic has Accelerated CX Investments
During the Pandemic, Companies Have Become Increasingly Dependent on the Cloud to Deliver CX, and this Trend is Likely to Gain Further Momentum
The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound of consumer demand, and faster service sector recovery can enable full GDP recovery by mid-2021 (optimistic scenario). In case of multiple fresh outbreaks, lockdown extensions, and delayed vaccine adm...
$4,950.00
