Information Technology

This Frost & Sullivan report analyzes the global secure web gateway (SWG) market. Web-borne threats are second to email as the major threat vector for cyberattacks. It is the hacker’s favorite for command and control. More organizations are conducting business online and web access has become a critical component. There has been a drastic inc...

Southeast Asia is an important data center colocation services market in Asia-Pacific. The market will continue growing with the increasing implementation of digital transformation initiatives, favorable government policies, a business-friendly environment, and political stability. Enterprises shifting their focus to disruptive technologies will al...

Ransomware has evolved into a top security concern for organizations, and the escalating number of attacks have validated the harmful impact this type of malware can cause across numerous sectors and industries. Cyber-attacks involving ransomware were originally viewed as a novelty that creative criminals came up with, but this type of malware atta...

21 Dec 2021  |  Europe  |  Market Research

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...

At the end of 2020, FireEye discovered malware distributed through software updates to the Orion Platform, a popular IT management product. SolarWinds, the platform supplier, was breached earlier that year and failed to detect hackers in its environment for several months. Because of the widespread usage of the SolarWinds software, victims of this ...

The concept of Security by Isolation aims to reduce the impact of cyberattacks by physically separating a user's system, OS, browser, or email from their local machine or the enterprise server. As a result, even if the security of one of the systems is compromised, the impact does not percolate to the rest of the infrastructure. The principle o...

Digitalization is gradually replacing paper-based tasks with digital processes. Standardized and monotonous processes are prime candidates for automation through robotic process automation (RPA), which deploys software bots replicating and automating procedures across applications and environments. RPA automates repetitive, labor-intensive, and tim...