Information Technology

The South African cloud computing industry is preparing itself for a rapid increase in application and interest. This increase is due to the attractive characteristics of the cloud, such as cost cutting, flexibility and increased productivity through efficient systems. Although there is still debate and confusion surrounding the definitions and tim...

Hosted Contact Centre services have become an important deployment method for contact centre infrastructure in South Africa. Internet Protocol (IP) and Session Initiation Protocol (SIP) based solutions have additionally eliminated physical communications constraints, empowering enterprises to be more responsive to their customers needs using virt...

This research service analyses the key requirements for end users of outsourced business data services and presents recommendations to key service providers on how to better meet these requirements.

This research service is an in-depth analysis of the IT infrastructure outsourcing market in Kenya. It features the most demanded services in the country per vertical sector, quantifies the market according to revenue and key market participants. It also gives regulatory analysis, main industry challenges, market drivers and restraints. At the end ...

The research service presents a comprehensive analysis of the South African Contact Centre Technology Market. It includes key market forces impacting the market, market size in terms of revenues and vertical sector contribution to total revenue; key technology trends; industry best practices, opportunity analysis; competitive profiles and strategi...

The South African network security market is in a stage of growth. Greater regulation, as well as increasing broadband penetration is expected to drive expansion of the market as a whole. This research report unpacks major forces and trends impacting on the market, provides forecasts of growth within the different solution segments, key customer v...

This research service explores the Nigerian contact centre market. This sector has just started its development with most call centres in operation for less than five years. There are already significant captive contact centres in place but this situation is slowly beginning to change with the introduction of more outsourced contact centre services...

Frost & Sullivan has taken an indepth look at the various channel partner strategies utilised within the South African market. Slides 1 - 97 give the reader insight into the leading market segments within the country, as well as the leading players in each of these. The study demonstrates how different strategies are used and makes recommendations ...

The research service presents a comprehensive analysis of the Nigerian IT Outsourcing Market. It includes key market forces impacting the market, market size in terms of revenues in terms of different service types and vertical sector contribution; key demand factors; opportunity analysis; competitive profiles and strategic recommendations for ex...