Information Technology

In this SPIE, we delve into both MFTaaS and the potential for MFTaaS to stimulate a broader adoption of public cloud services.

Human capital management (HCM), encompassing human resources (HR), is evolving. Companies are hiring more workers than they shed as the economy emerges from the downturn. There are changes in demographics, in employee expectations, in how and where work is conducted, and in laws and regulations that impact employee benefits, management, and recru...

In this SPIE, the first in a series of reports detailing the results of the 2014 Frost & Sullivan Cloud User Survey, we look at the IaaS adoption trends for public cloud services. Future analyses will delve into trends regarding private cloud adoption, user perceptions, service provider differentiation, and security. In each study, we consider the ...

As more employees work outside of the office, working arrangements are becoming more fluid with improved company IT environments, including IT support (ITS) help desk and service desk sectors. Cloud computing, bring your own technology (BYOT), bring your own application (BYOA), and bring your own device (BYOD), are all joining and replacing on-pre...

This weeks SPIE expands on how the industry is using real-time service enablement, operational control, and monetization functionality to enhance the customers digital experience. This report focuses on how real-time rating & charging and customer self-care CSP operations can enhance the business of life, not just account for gigabytes of data co...

This report reviews the state of the North American Wi-Fi market, examines the opportunities for growth, and explores the opportunities for non-traditional service providers in this area. This analysis will be of interest to network operators, wireless infrastructure vendors and over-the-top service providers.

This report provides an analysis of the market for the North American managed security services market. These network security services include some degree of proactive monitoring of the customers security environment, and may encompass protection against denial of service attacks, email viruses/worms, spam, and other various cyber maladies. This ...

Threat actors use DDoS attacks to block access to targeted websites for legitimate users. These attacks are becoming increasingly disruptive, frequent, and sophisticated. As a result, businesses require purpose-built solutions to detect and block the full array of DDoS attacks. Demand for DDoS mitigation solutions is growing, but the market faces a...

This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study als...