Information Technology

The research service includes analysis of the contact center outsourcing market in Asia-Pacific. Market sizing and forecasting are provided in terms of both seats and revenue. Revenue forecast is provided for 13 countries within the total Asia-Pacific market including Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the ...

28 Dec 2015  |  North America

Public Safety ICT in the North American Smart City

A $10-billion Opportunity in 2016–2020

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AAs part of the transition to Smart Cities, municipal leaders have embraced technological solutions for public safety priorities in the field of law enforcement, emergency response, and courts and corrections. Many of these departments in the United States and Canada use outdated systems and protocols that are cumbersome and inefficient. ICT provid...

This study evaluates Beijings data center services market from a holistic approach, including the following 5 key aspects: market potential, which discusses the market size and the growth momentum; market dynamics, which discusses the drivers and restraints of the markets; competitive landscape, which discusses the types of date center service pro...

Companies that leverage the huge amount of information available today and in the near future will improve decision making and enable the accurate delivery of advanced functionality such as predictive insights. Pervasive, or ubiquitous, computing is gradually helping technologists worldwide to realize the IoT vision. This study offers five examples...

As the proliferation of wearable devices increases, newer market applications emerge. The smart home market is an attractive opportunity for employing wearable devices. A nascent market, it is important for smart home and wearable vendors to understand the market potential and prepare for the evolution of the smart home ecosystem. In this report, F...

This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. The North American market revenue represents outsourced revenues associated with customer interactions that originated in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, au...

The payment industry is transforming rapidly with many interesting technologies emerging on a regular basis. Most of these solutions are disruptive and strongly impact the way companies and individuals communicate and interact. As a result, the payment ecosystem is also changing.

The information technology and mobile phone revolution is bringing much needed economic change to emerging countries. However, the pace of growth requires rapid acceleration. As of 2014, 60% of the global population did not have access to the Internetwith 56% out of this 60% living in emerging countries. The study examines the need for a collabor...

17 Dec 2015  |  Asia Pacific

Analysis of the Asia-Pacific Managed Security Services Market

Moving beyond Traditional Services to Advanced Detection and Remediation Capabilities

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An increasingly sophisticated security landscape is challenging the validity of many enterprises’ IT setups, forcing them to seek providers of complementary and advanced services. This study explores Asia-Pacific’s managed security services (MSS) market through 2019 including forecasts and trends; drivers and restraints; and market share and c...