Information Technology

In 2013, network access control (NAC) entered a hot market stage. Frost & Sullivan estimates that NAC global revenues grew 40.5% year-over-year. Continuing strong demand for NAC functionality is expected over the next five years. The primary reason is that NAC is an essential last line of defense against cyber-attackers that see network-connectin...

The total number of North American residential broadband subscribers grew by 330,000 in 3Q 2014, to a total of nearly 104.7 million. Compared to 3Q 2013, total subscriber numbers increased by 3.9% in the US, and by 3.5% in Canada.

The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations an...

Professional cyber security services are value-added security advisory, implementation services, and technical services, such as assessment, benchmarking, design, planning, configuration, and incident response services. Key professional security services segments include security advisory, implementation services, and technical services. This repo...

Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyers Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two section...

This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents outsourcer revenues associated with customer interactions that originate in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automat...

SSL certificates are an encryption technology used to secure communications between end users and Web sites. Certificate Authorities (CAs) also provide scan and inventory tools to help customers manage their SSL certificates. Management tools are one way CAs are differentiated in this competitive and growing market. This report provides annual ship...

Customer contact systems integrators and value-added resellers or solutions integrators (SIs) are the linchpins in the contact center supply chain. Companies call on SIs to map out solution strategies and recommend and implement new and upgraded hardware and software and services. In turn, original equipment manufacturers (OEMs) and hosting pro...

Human capital management (HCM), encompassing human resources (HR), is evolving. Companies are hiring more workers than they shed as the economy emerges from the downturn. There are changes in demographics, in employee expectations, in how and where work is conducted, and in laws and regulations that impact employee benefits, management, and recru...