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Information Technology

Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.

The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 18 Dec 2013  |  North America  |  Market Research

    Analysis of the Global Web and Email Content Security Market

    Market Consolidation Looms

    Organizations face the complexity of mitigating quickly evolving malware, maintaining productivity, and meeting compliance. Web and e-mail content security are security software platforms that address this need by serving serve the primary functions: (1) protect against Web-based malware and targeted cyber-attack, (2) prevent access to inappropri...

    $4,950.00
  2. 11 Dec 2013  |  North America  |  Market Research

    North American Contact Center Outsourcing Market

    Multichannel and Technology-enabled Solutions to Drive Growth

    This market analysis provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents revenues derived from clients based in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automated and technology-based solutions. This mar...

    $4,950.00
  3. 10 Dec 2013  |  North America  |  Market Research

    Global Managed Security Services Market

    Regulatory Compliance and Advanced Threat Protection Induce Organizations to Outsource Security

    The global managed security services market continues to grow at double-digit rates. An increasingly complex and voluminous threat environment, ever-changing regulatory compliance frameworks, and the lack of internal expertise have incentivized organizations to consider engagements with a managed security service provider. In this research service,...

    $4,950.00
  4. 03 Dec 2013  |  North America  |  Market Research

    Opportunities in a Mature Contact Center Market

    Growth in Hosted ACD, Chat, and Integration with UC Systems

    Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, there are opportunities for vendors in this mature market. For example, consider hosted solutions. Hosted delivery allows companies to cut costs by buying only the applications and capacity they need, an attra...

    $1,500.00
  5. 03 Dec 2013  |  North America  |  Market Research

    The Rise of Cloud-based Omni-Channel Customer Contact

    Companies are Moving to Serve Customers Anytime, Anywhere Including Inside Stores

    Todays customers expect companies to provide a consistent and high quality Customer Experience, regardless of channel, including walk-in retail. Omni-channel strategies that integrate the Web, contact center, and retail channels (and subject matter experts), are becoming increasingly prominent in pursuit of a quality Customer Experience. The di...

    $1,500.00
  6. 28 Nov 2013  |  Asia Pacific  |  Market Research

    Analysis of Asia-Pacific Managed Security Services (MSS) Market, 2012

    Growing Demand for Professional Security Services Drives the Market

    The Asia-Pacific managed security services (MSS) market continued to gain greater momentum in 2012. A growing number of enterprises were looking at the professional security services to protect their network infrastructure. Getting more mature about IT security and becoming aware of the benefits of security services models in gaining operational fl...

    $16,000.00
  7. 18 Nov 2013  |  North America  |  Market Research

    Analyzing Customers' Social Voices

    Companies are Turning to Social Media Analytics to Gain Customer Insights

    Social media contains information and insights that help companies identify issues, threats, trends, sales opportunities, and influential buyers. It provides knowledge about customers, partners, competitors, and employees, and it helps deepen customer and staff relationships. Social media analytics has emerged as a powerful tool to measure social-s...

    $1,500.00
  8. 31 Oct 2013  |  North America  |  Market Research

    Collaborating to Improve the Customer Experience

    Customer Collaboration is Emerging as an Effective Customer Sales and Support Tool

    Customer collaboration, which includes conferencing, co-browsing, and remote support, can improve the customer experience in handling complex issues and in successfully concluding sales opportunities. It accomplishes these goals by enabling contact center agents to bring in knowledgeable colleagues and subject matter experts (SMEs) into the convers...

    $1,500.00
  9. 28 Oct 2013  |  Asia Pacific  |  Market Research

    Asia-Pacific Secure Content Management Market CY2012

    Stable Growth is Anticipated in the email and Web Security Segments

    The Asia-Pacific Secure Content Management (SCM) market continued to perform well during 2012, posting a healthy YoY growth of 13.7 percent, despite economic uncertainties posting negative impact on regional enterprises. The spending sentiment on email and Web security technologies remained high across enterprises, and it is set to continue in the ...

    $17,500.00
  10. 25 Oct 2013  |  North America  |  Market Research

    Analysis of the North America Managed Security Services Market

    Positioned for Growth in a Time of Uncertainty

    Managed Security Service Providers (MSSPs) monitor clients' IT infrastructure from the vendors' security operating centers (SOCs) to respond to anomalies and threats to data and communications. Customers are attracted to MSSPs because the MSSP maintains a deeper expertise in security and the outsourcing of non-core business functions increases orga...

    $4,950.00