Information Technology

In today’s consumer-centric marketplace, businesses are dealing with customers who demand more personalized, relevant, and engaging experiences. Customers do not want one-size-fits-all interactions; instead, they demand agents understand who they are and what they need from the moment they pick up the phone. The new generation of wireless technol...

Low Power Wide Area Network (LPWAN) is defined as a wireless wide area network that is optimized for non-mission-critical applications in machine-to-machine (M2M) and Internet of Things (IoT) communications. LPWAN deployments benefit M2M and IoT applications in terms of extended coverage, low transmission rate, low power energy consumption; cost sa...

Well-established businesses receive massive amounts of feedback every day, and this is obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with a substantial opportunity to collect large amounts of customer data and enhance market intelligence. Voice of the customer...

The COVID-19 pandemic significantly impacted enterprises’ IoT strategies. As digital transformation came to the forefront, priorities and demand for IoT solutions accelerated. To measure the impact, Frost & Sullivan updated its IoT market forecast for 2022 to 2023 based on conversations with market participants and results of end-user surveys fro...

18 Mar 2022  |  Global  |  Market Research

Frost Radar™: 5G Network Infrastructure, 2022

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Frost & Sullivan defines 5G network infrastructure to include the following: • Radio access networks (RAN) • Transport networks • Core networks, which may include one or more edge networks 5G introduces many disruptive technologies, from new chips and devices to new network architectures, that will impact all areas of network infrastru...

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

03 Mar 2022  |  Global  |  Market Research

Frost Radar™: Global Holistic Transport Layer Security (TLS) Certificate Market, 2022

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The holistic TLS certificate market includes certificates used for web applications, email security, digital signatures, Internet of Things (IoT), and other public key infrastructure (PKI) use cases. This market is continuously evolving, and creating new use cases and applications for TLS certificates helps market leaders maintain a competitive edg...

23 Dec 2021  |  Global  |  Market Research

Frost Radar™: Secure Web Gateways, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Web-borne threats are second to email as the major threat vector for cyberattacks. It is the hacker favorite for command and control. More organizations are conducting business online and web access has become a critical component. Internet traffic increased drastically driven in large part because of the surging work-from-home trend. In the la...

Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...