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Information Technology
Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.
The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.
Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.
We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.
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07 Nov 2019  |  North America  |  Mega Trends
Growth Opportunities in the North American Contact Center Market, Forecast to 2023
Infusion of AI is Driving Customer Contact Strategy and Development
New analysis from Frost & Sullivan's Information and Communications Technologies program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel service delivery and digital transformation, coupled the inclusion of new technol...
$4,950.00 -
01 Nov 2019  |  Latin America  |  Mega Trends
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities
The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...
$8,000.00 -
22 Oct 2018  |  North America  |  Mega Trends
Growth Opportunities in the North American Contact Center Market, Forecast to 2022
Engaging the Customer and Employee Uplifts the Customer Experience
New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is drivi...
$4,950.00 -
28 Jun 2018  |  Global  |  Mega Trends
ICT Technologies Revolutionizing Financial Services Sector
Technology today and beyond: Embracing disruption
The financial service sector has seen drastic technology-led changes over the past few years and the changes which are about to come in three to four years down the line may change the complete face of this sector. Gone were the days when transactions takes time and are filled with uncertainties now with the improved technology and arrival of total...
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19 Feb 2018  |  North America  |  Mega Trends
Mexican Industrial Internet of Things Market, Forecast to 2022
Companies are Required to Act Now if Aiming to Capture a Portion of a Potential Market Size of $3,955.6 Million in 2022
This outlook considers the growth potential of hardware, software, connectivity, and services, and of primary verticals in the Mexican IoT market. The base year is 2016 and the forecast period is from 2017 to 2022. For the purposes of this research, Industrial IoT refers to the use of IoT technologies in industry, automotive, finance, utilities, an...
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05 Feb 2018  |  Latin America  |  Mega Trends
Colombian Industrial Internet of Things Market, Forecast to 2022
With Ubiquitous Connectivity Becoming a Global Norm, the Internet of Things is a Reality with a Potential Market Size of $523.7 Million in 2022
This outlook considers the growth potential of hardware, software, connectivity, services, and of primary verticals in the Colombian IoT market. The base year is 2016 and the forecast period is from 2017 to 2022. For the purposes of this research, Industrial IoT refers to the use of IoT technologies in manufacturing, automotive, smart cities, agric...
$4,950.00 -
03 Jan 2018  |  Global  |  Mega Trends
FinTech—Growth Opportunities in the Global Market
Comprehensive Products and Services will Disrupt and Transform Financial Services
Technology-enabled financial products and services are disrupting the FinTech industry. The new products, services, and solutions are equipped with advanced technologies such as cloud, Internet of Things (IoT), analytics, artificial intelligence (AI), and machine language (ML). The objectives of the study are to explore: • The emerging products ...
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09 Dec 2016  |  North America  |  Mega Trends
Growth Opportunities in the Hosted/Cloud Contact Center Market
Actionable Strategies and Tactics to Maintain Leadership in a Growing Market
New analysis from Frost & Sullivan's Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. Clear articulation of visionary perspectiv...
$4,950.00