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Information Technology
Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.
The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.
Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.
We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.
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08 Nov 2021 | Europe
European Customer Experience Outsourcing Growth Opportunities
AI and Digital Technologies Drive Transformational Growth
This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...
$4,950.00 -
03 Feb 2021 | Europe
AI-powered Chatbots Boosting the European CX Management Market, 2020
Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities
The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...
$2,450.00 -
08 Jan 2021 | Europe
Enhancing European Customer Experience with Artificial Intelligence
AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness
This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...
$2,450.00 -
18 Dec 2020 | Europe
AI-powered Voicebots Turbocharging European Customer Journeys, 2020
Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses
The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...
$2,450.00 -
22 Sep 2020 | Europe
European Digital Risk Protection (DRP) Market, Forecast to 2024
The Digital Transformation of Businesses and the Evolving Threat Landscape Drive Market Growth
Digitization and digitalization initiatives open up opportunities for customer intimacy and efficiency gains. The digital transformation of businesses and processes, along with customer expectation of a superior digital experience, will accelerate the adoption of digital tools. At the same time, enterprises must secure their digital assets – both...
$4,950.00 -
07 Sep 2020 | Europe
Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020
CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption
This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...
$4,950.00 -
06 Jul 2020 | Europe
European Customer Experience Outsourcing Services Market, 2020
Integration of Advanced Technologies Transforms Customer Experience Outsourcing Services by Enhancing Efficiency and Effectiveness
The customer experience (CX) outsourcing services market has undergone a significant shift in the last few years. The market in Europe is characterized by demand for specific languages, small regional sectors, different requirements unique to certain countries, and increasing demand for nearshoring. Evolution in the outsourcing industry has led to...
$3,000.00 -
27 Sep 2017 | Europe
Growth Opportunities in the European Customer Management BPO Market, Forecast to 2021
Actionable Strategies and Tactics to Accelerate Growth in a Transforming Market
The Context of Europe’s Economy The European economy is a stark drama that continues to unfold in real-time, as Germany and Greece in particular try to come to terms with how to best move forward on the European project. In fact, negotiations between Greece and the European Union may turn out to be a turning-point for the Continent. Consider t...
$4,950.00 -
16 May 2006 | Europe
European Audio Conferencing Service Provider Markets
This research service examines the threat scenario posed by the Next-Generation technologies, applications and services and asks: Is there a future for the audio conferencing service provider, and what will that be? We analyse the strategy alternatives of the CSPs, in face of this threat to the major revenue stream of reservationless audio confere...
$4,950.00 -
06 Feb 2006 | Europe
EMEA SIP Market- Transforming Telecommunication
SIP is the most widely accepted standard for VoIP. It facilitates convergent multimedia/multi-modal communications. It allows the integration of people, information, location and technology: thus paving the way for unified communication with ubiquitous access.
$2,450.00
