Information Technology

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

The CX landscape is changing rapidly. Brands are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools can create a seamless and an effortless CX while also ...

The APAC network security market continues to witness a healthy YoY growth of 16.7% in Q2 2021, driven by the strong growth of firewall segment. The firewall segment remained as the biggest technology segment and it registered a strong double-digit year-on-year growth rate of 19.8% in Q2 2021. The SSL VPN segment registered a declining YoY growt...

In 2020, the Asia-Pacific BPM services market generated a revenue of $121.49 billion; it is forecast to reach $158.39 billion in 2027 at a CAGR of 3.9%. The region continues to be the preferred service delivery hub; India is the preferred IT and BPM services location and the Philippines is the preferred customer experience (CX) outsourcing location...

The Asia-Pacific network security market recorded a YoY growth of 10.5% in Q2 2016, with Service Provider and Government segments exhibiting sturdy growth. As cyber attacks have become more sophisticated (such as ransomware and advanced persistent threats), enterprises are looking for a security solution that provides a more holistic and specific v...

The Asia-Pacific network security market recorded a YoY growth of 10.4% in Q1 2016 with a strong demand particularly from Service Provider and Government segments. The consolidation trend in the industry will continue to create more driving forces for the market growth, as many organizations and enterprises are now looking at integrated platforms f...

Scope of the report The research report includes the following segments: Product scope: Network Security Technologies. Sub-segments include Firewall/IP Sec, SSL VPN, IDS/IPS. Geographic scope: Asia-Pacific (China, Hong Kong, Taiwan, Japan, South Korea, Australia, New Zealand, India, Singapore, Malaysia, Indonesia, The Philippines, Thailand, Viet...

The Asia-Pacific network security market grew 12.2% YoY in Q2 2015, and this growth is relevant to a saturated market that is holding on by providing ancillary services in an integrated mode as an addition to the rudimentary NWS backbone. Security services such as coordinated intelligence between end points and firewall, wireless firewall control, ...