Information Technology

Cybersecurity has been in constant focus of enterprises in the recent past, especially in light of the breaches and hacks that have occurred recently. Hackers and criminals are getting more and more sophisticated and are devising more complex attacks which can cause significant damage to the affected parties. Companies are adopting more advanced so...

The rising demand for faster and more secure transactions along with full transparency has made Blockchain one of the fastest growing technology markets in the world. Banks and technology providers are investing heavily in R&D activity related to verifying and recording finance transactions. Also, major US technology companies such as IBM, Microsof...

Smart Data is generated by filtering out noise from Big Data generated from various sources such as media, business transactions, Internet of Things (IoT), process ,and data exhausts from online activity. Smart Data reduces the risk of data loss by adding value and increases efficiency and revenue. Unstructured data/Big Data can be turned into Smar...

This edition of ITCC TOE provides a snapshot of the emerging ICT led innovations in artificial intelligence, IoT, blockchain, and data analytics. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry sectors in areas such as manufacturing, healthcare, retail, logistic...

Since the development of one of the first theoretical frameworks for a quantum computer in the early 1980s, scientists have been working on achieving ‘Quantum Supremacy’. This state will be achieved by the design and construction of a quantum computer capable of solving problems that cannot be realistically solved by the most powerful classic s...

Consumer headphones have become an important and dynamic consumer technology category that Apple-owned Beats Electronics and Bose have been at the forefront of. This study provides an overview of the global market for consumer headphones used in music and sports. Music headphones are (stereo) headphones designed to enable the highest-quality sound ...

12 Dec 2018  |  Global

The Role of Bots in Financial Services, 2018

Fundamental Shift Evident in the Transition from Transactional to Conversational Customer Interaction

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Key Issues Addressed Key Benefits

One of the most critical challenges that the financial services industry continues to struggle with is the introduction of technology-enabled solutions into their businesses. Evolving customer demands and technologies require companies to adapt rapidly and offer customers what they want, when they want, and where they want. This mean that customers...