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IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 30 Sep 2015  |  Global

    IT Trends in the Aviation Industry

    IT Systems in Aviation Continue to Be a Critical Component in Airlines Business Models

    With air travel becoming more commoditized and airlines looking to optimize costs and resources, IT systems in aviation has become a critical component in airline business models. From passenger experience to maintaining the airlines, IT systems are being used to perform critical functions, track and maintain data, and provide analytics for better ...

    $1,500.00
  2. 30 Sep 2015  |  Global

    IT Trends in the Travel, Cruise, and Hospitality Market

    Enterprises Preference for Multichannel Distribution of Inventory Expected to Increase

    The travel, cruise, and hospitality has gradually become a more technologically equipped sophisticated market. The service providers strive to harness emerging technologies to enhance customer experience and loyalty. The pressure to operate efficiently is driven by the dynamic growth in passengers and increased customer expectations while deliverin...

    $1,500.00
  3. 02 Sep 2015  |  Asia Pacific

    CenturyLink in Asia-Pacific: Exciting Times Ahead

    A market insight on CenturyLink's Asia-Pacific strategy

    According to Frost & Sullivan research, businesses today deal with a myriad challenges in managing their enterprise IT. Capital budget constraints, growing data storage needs, and slow or poor application performance are the top three factors technology decision-makers face. The new demands of business characterized by the need to improve business ...

    $500.00
  4. eCommerce service providers act as integrators and platforms that enable and execute parts of the eCommerce value chain. Starting from Web shop design and including development, hosting, warehousing, delivery, and call centres, eCommerce service providers can free online store owners from many of the chores associated with running their businesses.

    $500.00
  5. The essential question for enterprises considering cloud solutions has changed over the past three years from 'should we migrate to cloud?' to 'what and when should we migrate?’ Frost & Sullivan's surveys of senior IT management show that adoption accelerated in 2014.

    $500.00
  6. 29 Jun 2015  |  Global

    Technology Innovations Impacting Connected Living (Technical Insights)

    Enabling Smart Devices and Individuals to Remain Connected 24x7

    Connected living is defined as a world in which consumers use different intelligent devices in their daily lives to have a richer experience and which enables them to control the devices effortlessly. All the devices are required to have communication technology that allows them to be connected with each other and to the Internet. This research ser...

    $4,950.00
  7. 04 May 2015  |  Global

    Digitized Retail 2020: Capturing Emerging Opportunities (Technical Insights)

    Connect, Engage and Deliver Seamlessly

    The retail industry is changing at an ever-increasing speed. With changes in the behavior of the customers along with the introduction of new channels and formats of marketing, the industry quickly needs to adjust to the existing business models. In order to satisfy the needs of future customers, retail organizations require drastic changes in thei...

    $4,950.00
  8. Frost & Sullivan forecasts high growth for the Infrastructure-as-a-Service (IaaS) market between 2015 and 2019, predicting that total IaaS revenues will overtake traditional data centre services, such as managed hosting and retail colocation services, in the next 5 to 6 years.

    $500.00
  9. 17 Apr 2015  |  Europe

    Analysis of the European Platform-as-a-service Market

    The Need for Efficient Application Delivery Will Influence PaaS Growth

    Platform-as-a-service (PaaS) offers cost and operational efficiency for enterprises and developers by providing templates and app development tools on a utility basis, thus enabling easy and innovative application development and delivery. Increased enterprise engagement at the application level, spurred on by the growth of the mobile industry, is ...

    $4,950.00
  10. 16 Apr 2015  |  Africa

    The Changing Role of CIOs/CTOs: How ICT Solutions Enable Efficiency and Drive Revenue

    The Key Decision Maker must also be an Innovation Expert and a Service Broker

    The information technology (IT) department must align with changing business goals for growth, innovation, and speed to market, and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved into an innovation expert and a service broker, which defines the role of the chief information officer/chief technolog...

    $1,500.00