IT Services and Applications

The Brazilian education sector is in the global spotlight, capturing the attention of foreign and local investors as well as companies within the sector, and, in turn, driving intense merger and acquisition (M&A) and investment activity. In this hot topic, Frost & Sullivan identifies key areas where the benefits of technology in education are most ...

The development of new, diverse channels such as the interactive voice response (IVR), social media, chat, and short message service (SMS) has driven customers to demand more qualified, personalized services, which has led to a greater adoption of virtual agent (VA) applications. Furthermore, specifically in Brazil, the increase in purchase power h...

In the nascent market of cloud computing in Brazil, SaaS holds the largest share of IT services outsourced and IaaS is close behind. Meanwhile, PaaS has become a viable market opportunity. This market insight covers the Brazilian cloud computing market, including the market overview, drivers, restraints, trends, competitive analysis, and forecasts ...

During October 2931, 2013, Cisco hosted the Internet of Things (IoT) World Forum in Barcelona, Spain. This 2 and a half-day event was designed for the official launch of IoT globally, and its focus was to explore the size of the opportunity in key market verticals. This Hot Topic summarizes this event and offers analysis regarding the role of the ...

Colombia hosts one of the most interesting markets for cloud computing in Latin America, with several ICT providers investing by building new datacenters and forging strategic partnerships with strong local participants. This study details the current scenario and future perspectives of the cloud computing market in Colombia, presenting the 2012 ma...

The Brazilian healthcare market has been driven by factors such as growth of chronic diseases, increased public and household expenditures, and fast adoption of technologies. As a result of these dynamics, healthcare institutions are pursuing process efficiency and improvements in workflow in order to deal with the increasing demand for services, w...

Big Data has yet to take hold in Brazil, but some verticals (e.g., finance, telecoms, retail) are exploring projects with IT companies who provide solutions for fraud analytics, real-time analytics with in-memory computing, and online and digital analytics, to name a few. These solutions offer clear return on investment such as reduction of churn r...

IBM presented, November 3-7, several new updates and solutions during its Information On Demand event. This Hot Topic presents the main announcements from the analyst's perspective.

Service providers throughout Latin America have been for years investing heavily to include Cloud Computing services into their portfolios. This study focuses on two of the regions main service providers with the most developed Cloud Computing portfolio. Datacenter capabilities, strengths and business strategies are reviewed.