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IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 01 Sep 2021  |  Global  |  Mega Trends

    Global Retail Artificial Intelligence (AI) Growth Opportunities

    AI Solutions to Drive the Future Growth Potential in the Retail Space for Technology Providers

    With a record 12,200 outlets being shuttered in the US in 2020 alone, retailers across the world have pivoted to omnichannel strategies as part of the new normal. Even with reopening efforts well underway around the world, retailers are likely to persist with their omnichannel endeavors due to the pandemic accelerating shifts in customer behavior a...

    $2,450.00
  2. 01 Sep 2021  |  Global  |  Mega Trends

    Global Video Analytics Growth Opportunities

    Maturing Facial Recognition and Emotion Intelligence Capabilities Accelerate Future Growth Potential

    Historical and real-time enterprise video is growing rapidly. While the data can create immense value for organizations, the large data volume makes it impossible for humans to process the data. A near-real-time analysis is necessary to make effective decisions and take actions, creating high dependence on enabling technologies, including video ana...

    $2,450.00
  3. 25 Aug 2021  |  South Asia, Middle East & North Africa  |  Mega Trends

    Indian Data Center Colocation Services Growth Opportunities

    Future Growth Potential of Data Centers in India Due to Rise in Hyperscale Demand

    Indian data center colocation services is one of the fastest growing markets in the world largely driven by demand for colocation services from hyperscale cloud segment, OTT players, and content providers. The demand for hyperscale data center capacity has been growing at a good pace in India for the last couple of years. The growth is attributed t...

    $2,450.00
  4. 11 Aug 2021  |  Global  |  Mega Trends

    AI in the Public Sector Growth Opportunities

    AI is the Key Disruptive Technology that Will Drive the Future Growth of the Public Sector

    This Frost & Sullivan research service examines the role artificial intelligence (AI) will play in the transformation of the public sector. As the public sector continues to evolve, governments have started adopting AI by implementing pilot projects in partnership with the private sector. Among the key public sector areas, defence and military has ...

    $2,450.00
  5. 08 Jul 2021  |  North America  |  Mega Trends

    Low-Code Application Platforms Growth Opportunities

    Harnessing the Power of Lines of Business in App Development Fuels Innovation Culture

    As businesses emerge from the pandemic operating environment, they are caught in a strange position of having to resume former foci—like streamlining operations, improving employee productivity, and enhancing the customer experience, but doing so in a wildly different operating environment than they were in 18 months ago. One technology that was ...

    $2,450.00
  6. 29 Jun 2021  |  Global  |  Mega Trends

    Global Location Intelligence Growth Opportunities

    Advancements in Mapping, Positioning, and Analytics Driving Demand for Location Analytics

    This study defines location intelligence (also known as location-based services [LBS]) as a suite of hardware, software, and services that help organizations unearth geographic context from enterprise data by: • Acquiring and managing location data associated with assets, users, and customers, • Combining this data with those from other...

    $2,450.00
  7. 16 Jun 2021  |  Europe  |  Customer Research

    Frost & Sullivan Cloud User Survey, European Edition, 2020

    Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud

    The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...

    $4,950.00
  8. 07 Jun 2021  |  Global  |  Mega Trends

    Global Artificial Intelligence in Telecommunications Growth Opportunities

    AI Offers Transformational Growth Opportunities for the Telecommunications Industry

    Artificial intelligence is a key disruptive technology for the telecommunications industry, enabling service providers to expand their service offerings. However, telecommunications companies (telcos) have yet to harness AIs potential fully in their service offerings. Although it is in the nascent stage, telcos adopt AI to improve internal operatio...

    $2,450.00
  9. 07 Jun 2021  |  Global  |  Mega Trends

    The Making of a Managed Cloud Services Provider

    Technology Complexity and Urgency Drive Growth Opportunities for MSPs

    The cloud has become the foundation for technologies and architectures that shape a digital business, including agile app development, next-generation analytics and artificial intelligence, Internet of Things, and edge configurations. But as new service offerings proliferate, so does complexity. As it turns out, it is easy to deploy a cloud instanc...

    $2,450.00
  10. 03 Jun 2021  |  Global  |  Mega Trends

    Global Artificial Intelligence/Machine Learning Platforms Growth Opportunities

    Demand for Disruptive Technologies and Intense Competition Create Future Growth Potential

    Companies across all industry verticals recognize the importance of customer satisfaction (hence, retention) and demand generation (be it new sales, upsells or cross-sells) for business growth. Feeding data into AI/ML platforms, then making sense of such data and creating models that explain or predict customer satisfaction or demand is at the co...

    $2,450.00