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IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 02 Jun 2021  |  Global  |  Mega Trends

    Global Growth Opportunities in Talent Management Due to Increasing Uptake of Artificial Intelligence

    Innovation Culture is on the Rise Because of Increasing AI Adoption in HR Software Solutions, Thereby Helping Enterprises to Achieve Future Growth

    This Frost & Sullivan research service examines the role artificial intelligence (AI) will play in the transformation of the talent management space. As the industry continues to evolve from point applications to integrated solutions, AI capabilities will become the core of talent management solutions. The study identifies key AI trends impacting t...

    $2,450.00
  2. 31 May 2021  |  North America  |  Mega Trends

    Machine Learning and Seamless Integrations Drive the North American Mobile Sales Force Automation (SFA) Market

    AI-based Guidance, Real-time Visibility, and Positive Hard-dollar Impacts Create New Growth Opportunities

    This study examines the North American mobile sales force automation market. For the purposes of this study, mobile sales force automation applications are software solutions that extend SFA capabilities to a sales professionals mobile device (smartphone or tablet). These capabilities can range from basic account, opportunity and contact management...

    $4,950.00
  3. 13 May 2021  |  North America  |  Mega Trends

    IoT Start-up Tracker—Digital Retail

    Seamless Integration Between Offline and Online Creates New Growth Opportunities

    The retail industry is increasingly focused on increasing sales and revenue through radical innovation and digital transformation. Frost & Sullivan's Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker provides a rich database of start-up...

    $2,450.00
  4. 11 May 2021  |  South Asia, Middle East & North Africa  |  Mega Trends

    Innovative Business Models Spur Growth of Middle East ICT Market, Outlook 2021

    Future Growth Potential of the ICT Market Enhanced by Digital Transformation, 5G, and AI

    This research service analyzes the Middle East ICT market. It provides key highlights for 2020 as well as a future outlook till 2025. By industry, the market is segmented into telecommunications and information technology (IT). Major market drivers and restraints are discussed, along with important technology traits. The report also covers the impa...

    $4,950.00
  5. 20 Apr 2021  |  Global  |  Mega Trends

    Transformative Mega Trends to Redefine Next-Generation Digital Infrastructure

    Holistic Colocation and Edge Data Center Strategy Essential for Seamless Customer Experience

    As digital transformation is changing business models, organizations need to leverage real-time intelligence to create and deliver value. Further, next-generation workloads and applications are dependent on extensive near-real-time computation. The large volume of data generated needs to be effectively processed and stored to maximize value. This ...

    $2,450.00
  6. 16 Apr 2021  |  North America  |  Mega Trends

    Post-Pandemic Digital Transformation Creates Opportunities in Data Use and Management

    Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

    The first half of 2020 challenged businesses operationally, hindering many digital transformation initiatives and creating urgent business priorities that centered on productivity, efficiency, and the customer experience in the new environment that the COVID-19 pandemic brought about. To meet these goals, businesses are increasingly relying on data...

    $4,950.00
  7. 15 Apr 2021  |  North America  |  Mega Trends

    IoT Start-Up Tracker—Digital Agriculture

    Need for Increased Productivity and Resource Optimization Creates New Growth Opportunities

    The digital agriculture industry is increasingly focused on improving productivity and driving sustainability through radical innovation and digital transformation. Frost & Sullivan's Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker p...

    $2,450.00
  8. 09 Apr 2021  |  Latin America  |  Mega Trends

    The Hybrid Work Environment Propels UCaaS and Cloud Meeting Services in Latin America and the Caribbean

    The Pandemic Fosters Innovations and Opens Massive Growth Opportunities

    2020 was a disruptive year for the entire world and for the unified communications-as-a-service (UCaaS) and cloud meetings landscape in Latin America and the Caribbean. While these markets were negatively impacted by a tremendous economic downturn along with the loss of millions of jobs (potential users), the demand for remote enterprise communicat...

    $4,950.00
  9. 07 Apr 2021  |  North America  |  Mega Trends

    COVID-19 Pandemic Accelerates Investment in the Global IT/Consumer Electronics eCommerce Market

    Remote Work and Distance Learning Mandates Drive B2B and B2C Technology Strategy

    This research study examines the global electronic commerce (eCommerce) market with a focus on North America and the information technology (IT) and consumer electronics verticals. The report delves into the macro-economic factors affecting the global retail eCommerce market, its growth during the course of the COVID-19 pandemic, as well as the dri...

    $2,450.00
  10. 07 Apr 2021  |  Global  |  Mega Trends

    Transformative Mega Trends in the Data Analytics Ecosystem

    Disruptive Technologies in the Analytics and AI Market

    Organizations have been analyzing internal and external data to inform their decision-making process for centuries. In the late 1800s, Frederick Winslow Taylor famously studied the organization and its workflows to improve business productivity, which gave rise to an entire field of study dedicated to helping companies grow and become more efficie...

    $2,450.00